Upgrading CMS to the High Availability Option | CentreVu CMS R3V8 High Availability |
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| Connectivity, Upgrade and Administration |
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Setting Up CMS on an HA Server |
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25.Enter the stop time for shift 1; for example, 05:00pm. The program responds:
Number of agents logged into all splits/skills during
shift 1
26. Enter the number of agents logged in during the shift.
NOTE
Steps 24 through 26 repeat for the number of shifts entered in
Step 23.
When all shifts have been set up, the program responds:
Number of trunk groups (0-XXX):
27.Enter the number of trunk groups associated with this ACD. The program responds:
Number of trunks
28.Enter the number of trunks associated with this ACD. The program responds:
Number of unmeasured facilities
29.Enter the number of unmeasured trunk facilities associated with this ACD. If the switch supports call work codes, the program responds:
Number of call work codes
