Upgrading CMS to the High Availability Option
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server 3-35
25. Enter the stop time for shift 1; for example, 05:00pm.
The program responds:
26. Enter the number of agents logged in during the shift.
Steps 24 through 26 repeat for the number of shifts entered in
Step 23.
When all shifts have been set up, the program responds:
27. Enter the number of trunk groups associated with this ACD. The
program responds:
28. Enter the number of trunks associated with this ACD. The program
responds:
29. Enter the number of unmeasured trunk facilities associated with this
ACD. If the switch supports call work codes, the program responds:
Number of agents logged into all splits/skills during
shift 1 (0-XXX):
NOTE
Number of trunk groups (0-XXX):
Number of trunks (0-XXXX):
Number of unmeasured facilities (0-XXXX):
Number of call work codes (X-XXXX):