Table of Contents
CentreVu®Call Management System
Release 3 Version 8
High Availability Connectivity, Upgrade and Administration
CentreVu
CMS R3V8 High Availability
Connectivity, Upgrade and Administration
iii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview . . . . . . . . . . . . . . . . . . . . . 1-1
Supported Definity Switches . . . . . . . . . . . . . . 1-2
Supported CMS Platform Combinations . . . . . . . . . . 1-2
Required and Optional Software . . . . . . . . . . . . . 1-3
Special Upgrade Considerations . . . . . . . . . . . . . 1-4
General Roles and Responsibilities . . . . . . . . . . . . 1-4
Customer-Specific Roles and Responsibilities . . . . . . . . 1-5
CentreVu CMS Helplines . . . . . . . . . . . . . . . . 1-6
Customer Support for U.S. and Canada . . . . . . . . . 1-6
Customer and Technician Support Outside of U.S. and Canada . 1-6
Technician Support for U.S. and Canada . . . . . . . . . 1-6
Connecting HA Servers to the Switch . . . . . . . . . . . . . . . . 2-1
Overview . . . . . . . . . . . . . . . . . . . . . 2-1
Server Switch-Over Options . . . . . . . . . . . . . 2-1
Basic Configuration Rules . . . . . . . . . . . . . . 2-2
Connecting Blocks . . . . . . . . . . . . . . . . 2-3
Planning for LAN Switch Links . . . . . . . . . . . . 2-3
Connecting to the Definity Switch. . . . . . . . . . . . . 2-5
Overview . . . . . . . . . . . . . . . . . . . 2-5
LAN Connectivity Options . . . . . . . . . . . . . . 2 -5
Ethernet Ports on a CMS Computer . . . . . . . . . . . 2-5