Upgrading CMS to the High Availability Option

CentreVu CMS R3V8 High Availability

 

 

 

Connectivity, Upgrade and Administration

 

 

Setting Up CMS on an HA Server

3-22

 

 

 

 

 

•# Daily start time (regular time): 12:00 AM

•# Daily stop time (data will be collected for seconds of last minute):

11:59 PM

•# Number of agent login/logout records (0-999999): 10000

•# Number of agent trace records: 10000

•# Number of call records (0-5000 internal or 0-99999 external): 0

•# Number of exceptions records (1-2000): 250

•# Days of intrahour for splits (1-62): 31

•# Days of daily splits (1-1825): 387

•# Weeks of weekly splits (1-520): 53

•# Months of monthly splits (1-120): 13

•# Days of intrahour for agents (1-62): 31

•# Days of daily agents (1-1825): 387

•# Weeks of weekly agents (1-520): 53

•# Months of monthly agents (1-120): 13

•# Days of intrahour for trunk groups (1-62): 31

•# Days of daily trunk groups (1-1825): 387

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Lucent Technologies Release 3 Version 8 manual Setting Up CMS on an HA Server