Troubleshooting A-3
2.Carefully insert the point of a pen or an unwound paperclip into the opening.
3.Press this switch.
•If you press the factory default button for less than 1/2 a second, the unit will continue to run as nor- mal.
•If you press the factory default button for 3 seconds, when you release it, the Gateway will perform a factory reset, clear all settings and configurations, except those saved as Saved Configuration(s). (See
“Factory Default to a saved configuration” on page
•If you press the factory default button for 6 seconds, when you release it, the Gateway will perform a factory reset, clear all settings and configurations, including Saved Configurations, and reboot.
Power Outages
If you suspect that power was restored after a power outage and the Router is connected to a remote site, you may need to switch the Router off and then back on again. After temporary power outages, a connection that still seems to be up may actually be disconnected. Rebooting the gateway should reestablish the connection.
Technical Support
Motorola, Inc. is committed to providing its customers with reliable products and documentation, backed by excellent technical support.
Before contacting Motorola
Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete the environment profile below before contacting Motorola Technical Support.
Environment profile
•Locate the Router’s model number, product serial number, and firmware version. The serial number is on the bottom of the gateway, along with the model number. The firmware version appears in the Motorola Netopia® Router’s Main Menu screen.
Model number: Serial number: Firmware version:
•What kind of local network(s) do you have, with how many devices? Ethernet
TCP/IP
