A-4 Administrator’s Handbook

How to reach us

We can help you with your problem more effectively if you have completed the environment profile in the previous section. If you contact us by telephone, please be ready to supply Motorola Technical Support with the information you used to configure the Router. Also, please be at the site of the problem and prepared to reproduce it and to try some troubleshooting steps.

When you are prepared, contact Motorola Technical Support by e-mail, telephone, fax, or post:

Internet: ask_netopia@netopia.com (for technical support) info@netopia.com (for general information)

Phone: 1 510-597-5400

Fax: 1 510-420-7601

Motorola, Inc.

Customer Services

6001 Shellmound Street

Emeryville, California 94608

USA

Online product information

Product information can be found in the following:

Motorola Netopia® World Wide Web server via http://www.netopia.com

Internet via anonymous FTP to ftp.netopia.com/pub

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Motorola 6161252-00-01, Enterprise Series Routers manual How to reach us, Online product information