vii

Chapter 6 Maintenance.................................................................................................

6-1

DAILY MAINTENANCE ............................................................................................................

6-2

Checking Alert .........................................................................................................................

6-2

Checking STATUS LEDs and LCD Display............................................................................

6-2

Making Backup Copies ............................................................................................................

6-3

Cleaning ...................................................................................................................................

6-3

SYSTEM DIAGNOSTICS...........................................................................................................

6-7

Test Items .................................................................................................................................

6-7

Startup and Exit of System Diagnosis ......................................................................................

6-7

OFF-LINE MAINTENANCE UTILITY......................................................................................

6-9

Starting the Off-line Maintenance Utility.................................................................................

6-9

Features of Off-line Maintenance Utility .................................................................................

6-9

RELOCATING/STORING THE NEC Express5800/ft series ....................................................

6-11

Chapter 7 Troubleshooting ..........................................................................................

7-1

TO LOCATE THE ERRORS........................................................................................................

7-2

ERROR MESSAGES ...................................................................................................................

7-3

Error Messages by LED Indication ..........................................................................................

7-3

Error Messages on the Liquid Crystal Display (LCD) .............................................................

7-3

POST Error Messages ............................................................................................................

7-14

Error Notification by BEEP ...................................................................................................

7-20

Windows Server 2003, Enterprise Edition Error Messages....................................................

7-21

Server Management Application Error Message....................................................................

7-22

SOLVING PROBLEMS .............................................................................................................

7-23

Problems with NEC Express5800/ft series.............................................................................

7-23

Event Log...............................................................................................................................

7-34

Problems with NEC EXPRESSBUILDER ............................................................................

7-37

Problems with Master Control Menu .....................................................................................

7-38

Problems with NEC ESMPRO...............................................................................................

7-39

COLLECTION OF TROUBLE LOGS ......................................................................................

7-40

Collection of Event Logs........................................................................................................

7-40

Collection of Configuration Information................................................................................

7-41

Collection of Diagnostic Information by Dr. Watson .............................................................

7-41

COLLECTION OF THE MEMORY DUMP .............................................................................

7-42

Chapter 8 System Upgrade ..........................................................................................

8-1

SAFETY PRECAUTIONS...........................................................................................................

8-2

ANTI-STATIC MEASURES........................................................................................................

8-3

PREPARING YOUR SYSTEM FOR UPGRADE .......................................................................

8-4

3.5-INCH HARD DISK DRIVE ..................................................................................................

8-5

Installing 3.5-inch Hard Disk Drive .........................................................................................

8-7

Removing 3.5-inch Hard Disk Drive........................................................................................

8-9

Replacing 3.5-inch Hard Disk Drive ......................................................................................

8-10

CPU MODULE ..........................................................................................................................

8-11

Removing CPU Module .........................................................................................................

8-12

Installing CPU Module...........................................................................................................

8-14

DIMM.........................................................................................................................................

8-16

Installing DIMM ....................................................................................................................

8-18

Removing DIMM...................................................................................................................

8-19