7-30 Troubleshooting

Failure in CPU module duplication:

→If the simultaneous replacement of the CPU and PCI modules causes the CPU and PCI modules to control duplication, the CPU module duplication may fail with the following message saved in the system event log. If so, the system can be recovered from the failure starting the CPU module with ft server utility or by reinserting the CPU module.

Source: srabid

ID: 16474

Description: Diagnostics failure of 2: ‘CPU Get Chipset Info’ (0xf026,0x0,0x0).

Disk information is not correct on VERITAS Enterprise Administrator after system starts:

→If the primary PCI cannot access the FC disk, the disk information may not be displayed correctly. In this case, run “Action/Update” or “Action/Rescan.”

If the information is not displayed correctly even after the above step, check the connection between the module and disk.

“Stratus Fault Tolerant Virtual 69000 Video” is displayed on “Remove Hardware” dialog box:

→If you double-click an icon “Remove Hardware” on the system tray, two “Stratus Fault Tolerant Virtual 69000 Videos” will appear. Do not remove them. Otherwise, the connected PCI modules will be disconnected forcefully and the system may operate normally.

Machine repeats rebooting at startup:

Is CHKDSK executed at machine startup?

→Open the utility of the BIOS setup at rebooting and change the following settings:

(Change BIOS settings)

Change [Advanced] - [Monitoring Configuration] - [Boot Monitoring] to [Disable]. (For details, see page 4-15 “Monitoring Configuration”.)

*After completion of CHKDSK, restart the machine and change the above setting back to [Enable] and continue the operation.

CHKDSK is executed in the following conditions:

(1)CHKDSK is scheduled to be executed at next system startup

(2)Corruption of file system is detected since the previous startup until shutdown

(3)Inconsistency (corruption) of file system is detected while mouting at system startup

Is the value of [Boot Monitoring Time-out Period] in the BIOS setting appropriate?