5-24 Installing and Using Utilities

About the warning event of CPU load Monitoring

If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary resource shortage or high load ratio on the system, it will record the following event log. However, there is no real problem on operation. (In the description, Y and X represent alphanumeric characters.)

Source: ESMCpuPerf

Event ID: 9005

Description: Cannot get system performance information now (YYYY Code=xxxx).

If NEC ESMPRO Agent cannot get information, it will treat the load ratio as 0%. So, if NEC ESMPRO Agent cannot get information continuously, the CPU load ratio may appear lower than the actual value.

Connection with Hard Disk Drive

The preventive hard disk drive maintenance function may not work properly when a hard disk drive which was used in a system where NEC ESMPRO Agent is installed is connected to other systems. Make sure not to connect such hard disk drives.

Change Settings of File System Monitoring Function

New settings in thresholds of monitoring interval and free space monitoring are not reflected immediately after they are changed. They are reflected at the next monitoring interval of monitoring service.

CPU Load Ratio of SNMP Service (snmp.exe)

While monitoring the server from NEC ESMPRO Manager, the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval (default: 1 minute).

NEC ESMPRO Manager and NEC ESMPRO Agent exchange information through SNMP Service. If the server status monitoring by NEC ESMPRO Manager is on (default: ON), NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server. In response, NEC ESMPRO Agent checks the status of the server. As a result, the CPU load ratio of SNMP Service increases temporarily.

If you have trouble of terminating a movie player application, turn off the server status monitoring by NEC ESMPRO Manager or extend the monitoring interval.