Troubleshooting 7-23

SOLVING PROBLEMS

When the server fails to operate as expected, see the following to find out your problem and follow the given instruction before asking for repair.

If the server still fails to operate successfully after solving your problem, take a note on the on-screen message and contact your sales agent.

Problems with NEC Express5800/ft series

Fail to power on the server:

Is the server properly supplied with power?

Check if the power cord is connected to a power outlet (or UPS) that meets the power specifications for the server.

Check if the two pieces of the provided power cord are connected to the main unit properly.

Make sure to use the power cord provided with the server. Check the power cord for broken shield or bent plugs.

Make sure the power breaker for the connected power outlet is on.

If the power cord is plugged to a UPS, make sure the UPS is powered and it supplies power. See the manual that comes with the UPS for details.

Power supply to the server may be linked with the connected UPS using the BIOS setup utility of the server.

<Menu to check: [System Hardware] → [AC-LINK] → [Power On]>

Make sure the POWER switch on the power unit is on.

Did you press the POWER switch?

Press the POWER switch on the front of the NEC Express5800/ft series to turn on the power (the POWER LED lights).

Did you install the CPU/PCI module properly?

Check if the CPU/PCI module is properly installed in the server. Secure the module with screw located on the module handle.