7-38 Troubleshooting

Problems with Master Control Menu

Failed to read online documentation:

Is HTML browser installed properly?

→Online documentation is an HTML-format file. Install the HTML browser (Internet Explorer 5.x or later) in your operating system.

Is HTML file properly associated to the browser software?

→Online documentation accesses the local files in CD-ROM.

If the extension of HTML file (.htm or .html) is not associated to your browser correctly, the local HTML file may not be browsed from Internet Explorer or the other applications. Initialize your browser and set the association of extension (.htm or .html) correctly.

Is Adobe Acrobat Reader installed properly?

→A part of online documentation is supplied in PDF file format. Install the Adobe Acrobat Reader (Version 4.05 or later) in your operating system. You can also install the Adobe Acrobat Reader using the NEC EXPRESSBUILDER CD-ROM. Launch the Master Control Menu and select [Setup] → [Adobe Acrobat Reader].

Image of online documentation is not clear:

Is your display unit set to display 256 colors or more?

→Set the display unit to display 256 colors or more.

The master control menu fails to appear:

Is your system Windows NT 4.0 or later, or Windows 95 or later?

→The CD-ROM Autorun feature is supported by Windows NT 4.0 and Windows 95. The older versions do not automatically start from the CD-ROM.

Is Shift pressed?

→Setting the CD-ROM with Shift pressed down cancels the Autorun feature. Is the system in the proper state?

→The menu may not appear depending on the system registry setting or the timing to set the CD-ROM. In such a case, start the Internet Explorer and run \MC\1ST.EXE in the CD-ROM.