7-28 Troubleshooting

An error message appears while expanding BIOS of SCSI controller (ISP12160) when starting system after performing Low-Level Format and the system cannot be started:

If the following message appears, you need to perform Low-Level Format again due to reasons including stoppage.

Referring to “SYSTEM BIOS” in Chapter 4, change the status of [Option ROM Scan Monitoring] to “Disabled” and then perform Low-Level Format.

After performing Low-Level Format, change the status of [Option ROM Scan Monitoring] back to “Enabled”.

“ERROR! Cannot configure SCSI device. Check SCSI bus termination and check adapter termination settings by pressing ALT-Q to enter Fast!UTIL.”

Fail to start the OS:

Is a floppy disk in the floppy disk drive?

→Take out the floppy disk and restart the server.

Is the NEC EXPRESSBUILDER CD-ROM (or the other bootable CD-ROM) in the CD-ROM drive?

→Take out the CD-ROM and restart the server. Is the OS damaged?

→Use the recovery process of the OS to attempt to recover the damaged OS.

OS behavior is unstable:

Have you updated your system?

→If you install a network driver after installing the OS, the OS may become unstable. For update procedure, see the separate volume “User’s Guide (Setup).”

The system does not operate according to the configured settings of "Automatic Restart" at the occurrence of error:

→The system may or may not restart automatically even if the "Automatic Restart" settings are made at occurrence of an error is set. If the system does not restart automatically, restart it in manual mode.

The power cannot be turned off while the blue screen of Windows Server 2003, Enterprise Edition is displayed:

→The forced power-off (forced shutdown) procedure is necessary to turn off the power with the blue screen displayed. Keep pressing the POWER switch for 4 seconds. Pressing the POWER switch only once does not turn off the power in this case.