Nortel Networks NN43001-504 manual Message Description Action

136Troubleshooting

Message	Description	Action
No VPN Server	The handset cannot find the	Check that the value of the VPN
	VPN server.	Server IP address configured
		through the administration
		menu or the Configuration
		Cradle match the address of
		the VPN server.
Not Installed!	A required software component	Check that all required software
	is missing.	files are on the TFTP Server,
		if over-the-air downloading is
		being used. If the error repeats,
		contact Nortel Technical
		Support.
Payload Malfmd	The handset cannot understand	Check the Diffie-Hellman
	an encrypted message from	group, the phase 1 and phase
	the VPN Server (or vice-versa).	2 hashes, and encryption
	This is likely to be a mismatch in	configuration.
	the security parameters such as
	preshared key, Diffie-Hellman
	group, hash and encryption
	algorithms.
Press End Call	The call has ended.	Press the Power Off/End Call
		key to return to standby mode.
Restart Command	The wireless handset received	None. The wireless handset
	a restart command from the	automatically restarts in a few
	Call Server.	seconds.
RTP Open Failed	The handset is unable to open	Reboot the handset. If the
	the requested RTP or RTCP	error repeats, contact Nortel
	socket.	Technical Support.
Select License	The correct protocol has not	Using the administrative
	been selected from the license	menus, select one license from
	set.	the license set to allow the
		wireless handset to download
		the appropriate software.
Server Busy	Wireless handset is attempting	None. The wireless handset
	to download from a TFTP	automatically retries the
	Server that is busy downloading	download every few seconds.
	other devices and refusing
	additional downloads.

Nortel Communication Server 1000

WLAN IP Telephony Installation and Commissioning

NN43001-504 01.02 Standard

Release 5.0 15 June 2007

Copyright © 2004-2007, Nortel Networks