Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
Write down the error message that appears on the LCD display.
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debug disable-all show debug
9 Stop the wired and wireless captures.
10 Zip the captures and send them to Nortel.
Scan for interference. MetaGeek Wi-Spy 2.4GHz Spectrum Analyzer is one low-cost option. For more information, go to www.metageek.net.
Capture assert error messages with the Configuration Cradle
One of the key features of the Configuration Cradle is the ability to extract assert error data when the handset (WLAN Handset 2210/2211/2212) encounters an exception condition and cannot recover from it gracefully. This dump contains information with which the design team can quickly isolate and fix the problem.
The Assert Error message appears on the LCD display after the handset detects a system error from which it cannot recover. The assert error data is stored in flash memory until you power cycle the handset. You can use the Configuration Cradle to retrieve this information as an .asrt file, which you can then send to Nortel technical support for further debugging.
Use the steps in Procedure 31 "Recording an assert error message" (page 218) to record and retrieve assert error data.
ATTENTION
Do not replace the battery pack before you perform the steps in Procedure 31 "Recording an assert error message" (page 218).
Procedure 31
Recording an assert error message
Step Action
Start the wireless and wired sniffer captures.
Initiate a handset to handset regular call or Push-to-talk call. Continue the voice conversation for 1 to 2 minutes.
End the call that you established in Step 5.
End debug; copy and paste the following commands on the CLI:
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218 Appendix B Troubleshooting WLAN IP Telephony installations
