Installation, Nurse-call systems | Nortel Networks NN43001-504

Installation 151

Manufacturing:

•relay alarms to handsets from malfunctioning equipment

•enable managers to monitor production output

Call Centers:

•review queue statistics

•receive alarms when metrics exceed thresholds

Nurse-call systems

In the health care market, the following nurse-call system manufacturers have applications known to be compatible with the WLAN Application Gateway 2246:

•Dukane Corporation

•Emergin WirelessOfﬁce

•Globestar

•Indyme Corporation

•Jeron Nurse Call

•OnSite Communications

•Rauland Nurse Call

•SoloTraxx

•Wescom Nurse Call

Installation

Installing with a new system

If this is a new system installation, complete Procedure 13 "Installing the WLAN Application Gateway 2246" (page 152) when the rest of the system is tested.

Installing in an existing system

If the WLAN Application Gateway 2246 is being added to an existing system, the entire system must be reset before the WLAN Application Gateway 2246 can be used.

Follow the steps in Procedure 13 "Installing the WLAN Application Gateway 2246" (page 152) to install the WLAN Application Gateway 2246.

Nortel Communication Server 1000

WLAN IP Telephony Installation and Commissioning

NN43001-504 01.02 Standard

Release 5.0 15 June 2007

Copyright © 2004-2007, Nortel Networks

Image 151

Nortel Networks NN43001-504 manual Installation, Nurse-call systems, Installing with a new system

Contents

Wlan IP Telephony Installation and Commissioning Page August Revision historyJune May Revision history Contents Planning System information Installation Troubleshooting 119 Release Appendix C Compatible Access Points 223 Index 224 Procedures Copyright 2004-2007, Nortel Networks New in this release Feature descriptionOther changes Feature programming for the Wlan Handset 6120/6140 Zones for wireless handsetsOpen and use the Admin menu on the handset Admin menu options for the Wlan Handset 6120/6140 New messages are Error Server Unavailable. Restarting Wireless handset status messages New in this release Getting help over the phone from a Nortel Solutions Center How to get helpGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller Subject Overview System migration Applicable systems Online ConventionsResources NTPs Declaration of conformity Wireless telephone network descriptionShielded cable Wireless telephone network description Call Server Typical wireless telephone network conﬁguration Wlan Handset 2210/2211/2212 and Wlan Handset 6120/6140 Dhcp ServerTftp Server Firewall Components Language Wi-Fi MultimediaLicenses Push-to-talk feature Wired Equivalent PrivacyWi-Fi Protected Access Wi-Fi Protected Access2 Loud noise environments Wlan IP Telephony Manager Wlan Application Gateway Access Points Handset switchover Handset switchoverLoss of signal Overview Challenges of integrating voice applications Planning Rate scaling and variable capacity High overhead Quality of Service Power adjustments and variable capacity Dhcp server planning Dhcp server planning Sample Dhcp reservation showing assigned parameters Tftp Server planning Tftp Server planning Syslog Server planning Access point planningRecommendation Access point requirement considerations for b radio Site Survey modeSite survey Frequencies used by b radio Physical site study Effective site surveyNetwork usage Mobility requirements Example of AP placement RF transmission testingWalk-through and survey Solving overlap issues Solving coverage issuesSample AP placement diagram for b radio Network recommendation Network planningRadio assignment Network management Sample Access Control List Assessment through a Wlan site survey Assessment using NetIQ Vivinet Assessor Planning Enms 10.5 Ipsm overview Enms 10.5 Ipsm convergence view Network management Zones NetiQ Vivinet Diagnostics exampleCommunication Server 1000 Telephony Manager Other network design considerations Access Point interference Ssid options and limitations Example Single telephony Vlan implementation Layer 3 implementation Wlan IP Telephony Manager 2245 planning Installation requirementsCapacities Master Wlan IP Telephony Manager Wlan IP Telephony Manager 2245 groupsGroup capacities Total Handsets 2245 Calls Erlangs 10% use 15% use 20% use Wireless Managers Telephony Managers 2245 2245-10 2245-20 Not applicable Wlan IP Telephony Manager 2245 planning Roaming and handover Access points on the same subnetMobility across different subnets when using Dhcp Gateway and timing function Multicast Placement guidelines for the Wlan IP Telephony Manager Maximum delay, jitter and packet loss Jitter removal for packets going to the AP Example 1 End-to-end delay and packet loss for a LAN Example 2 End-to-end delay and packet loss for a WAN Planning Step Action End Wlan Application Gateway 2246 planning IP address planning IP addressing with Dhcp Planning worksheetsWlan IP Telephony Manager 2245 planning worksheet Required only if using the optional Wlan Application Gateway Bandwidth management System informationZones Current registration status of wireless handsets Call blocking Wireless telephone type designationCodecs Alias IP address RLR and SLR Jitter buffer Branch Ofﬁce Gain adjustmentProgrammable rings and tones Virtual Ofﬁce Survivable Remote Gateway End-to-end QoS External Applications Server Network conﬁgurations NAT Traversal feature VPN design over a Layer 2 network VPN design over a Layer 3 network Not recommended VoWLAN design Dhcp Server location in a NAT environment Wlan IP Telephony Manager 2245 in a NAT environment Wlan Application Gateway 2246 in a NAT environment Tftp Server location in a NAT environmentNetwork conﬁguration 3 with Full Dhcp Server CS 1000 not supported Feature Feature full name Description CS 1000 features XAS IP Phone 2004 features KEM Supported on the Wlan Feature Handsets Description Required materials Installation About the front panel Preinstallation checklistWlan IP Telephony Manager 2245 installation tasks Supplied equipment Wlan IP Telephony Manager 2245 front panel Wall-mount Procedure Rack-mounting the Wlan IP Telephony Manager Procedure Wall-mounting the Wlan IP Telephony ManagerRack-mount LAN connection Wlan Application Gateway 2246 installationPower connection Procedure Connecting the power Installation Introduction Wlan IP Telephony Manager 2245 conﬁgurationFunctional description Wlan IP Telephony Manager 2245 conﬁguration Connect to the Wlan IP Telephony Manager Conﬁguration tasksSerial port connection Telnet connection Conﬁgure the network Wlan IP Telephony Manager 2245 conﬁguration Save the conﬁguration Procedure Saving the conﬁguration Changing the master IP address Conﬁgure the Wlan IP Telephony Manager Conﬁgure the Wlan IP Telephony Manager 2245 Procedure Changing the password Change the password Procedure Changing a forgotten password Wlan IP Telephony Manager 2245 conﬁguration Adding a Wlan IP Telephony Manager 2245 to the system Administration and maintenanceChecking in to the Gateway Replacing the failed Wlan IP Telephony Manager Procedure Replacing a Wlan IP Telephony ManagerReplacing a Wlan IP Telephony Manager Failed master Wlan IP Telephony Manager View software version Wireless handset scenariosRemoving a Wlan IP Telephony Manager 2245 from the system Changing the master Wlan IP Telephony Manager For the Wlan IP Telephony Manager Software updatesFor a wireless handset Procedure Viewing the software version Lock the system Update software on the Wlan IP Telephony ManagerUpdate software on the Wlan Application Gateway Update software on a wireless handset Step Action Select Find Products A-Z Normal download messages Message Description Wireless handset download messagesDisplays Normal download messages Failure and recovery messages Message Description Download failure or recovery messages Troubleshooting the Wlan IP Telephony Manager TroubleshootingError Status screen Network Status screen Software Version Numbers screen Context Troubleshooting the Wlan Application GatewayTroubleshooting the handset Speed or duplex mismatch Conﬁguration problems Access Point problems Far-end echo Dropped callsDuplex mismatch No ring Wireless handset status messages Message Description Action Message Description Action Message Description Action Low Battery and a beep Battery Low messagePower Off/End Call. Place Press Power On/Start Call NN43001-504 01.02 Standard Release 5.0 15 June Do not Power OFF Message Description Action Message Description Action Message Description Action Message Description Action LAN Message Description Action Message Description Action See Updating software LD 32 IDU command Using Call Server overlay commands LD 117 Inventory command LD 32 Stat commandLD 117 Stip command DsetShow command TPS CLI commands IsetReset and isetResetAll E2dsetShow commandIsetCount and isetGet UsiLibTrace UmsKernalJobsShow and umsUpgradeAllUmsPolicyShow and umsUpdatePolicy IsetShow, isetShowByTN, and isetShowByIP Before calling Nortel Technical Support Troubleshooting coverage issuesDetermining alias IP addresses Before calling Nortel Technical Support Troubleshooting NTTQ65AB NTTQ65BA Appendix a Wlan Application Gateway Model number Number of users System overviewWlan Application Gateway 2246 connections Front panel Ethernet switch connections NTTQ65xx Third-party applications Nurse-call systems InstallationInstalling with a new system Installing in an existing system Conﬁguring the Wlan Application Gateway 2246 IP address Procedure Installing the Wlan Application Gateway 04830130 Conﬁguration Task summary list Administration console navigationEnter Conﬁguring network parameters Conﬁguring the OAI Box Procedure Conﬁguring the network Connecting to the LAN Connect to the Application Server through an RS-232 port Connecting to the Application ServerRS-232 cable connection Connect to the Application Server through the LAN Pins on the connector FunctionConnect to Application Server through a modem Continuing conﬁguration through Telnet Connecting through Telnet Conﬁguring the Telephone Line Procedure Conﬁguring a telephone line Searching for a handset Procedure Deleting a handsetProcedure Searching for a handset Deleting a handset Procedure Programming a feature Feature programming Procedure Setting or changing a password Setting or changing a passwordSystem status Network status Procedure Viewing system status Software versions Viewing the network status Certiﬁcation testing Software Software updatesSoftware ﬁles File name Description Procedure Transferring the software using FTP Obtain software using FTP Procedure Loading software updates Tftp software updates Systems Handset Planning Worksheet Planning Worksheet for HandsetsDialing Port MAC Address User Name Ext IP Address if static Free the serial port for administrative purposes Site data-gathering tables Appendix B Troubleshooting Wlan IP Telephony installations System Information table System History table Site data-gathering tables Terminal proxy server Product-speciﬁc conﬁgurationAttachments Other Required table Handsets Wlan speciﬁc conﬁgurationWlan IP Telephony Manager Cisco Aironet 1200 Series Nortel switchesNortel Wlan Security Switch Cisco access points and switches Parameter Setting Importance Wlan Security Switch 2270 notes 1230 connected with 2950 and 2245 connected with 2950 Speciﬁc Cisco conﬁguration examples Connected the APs Connected to 1230 connected with 3560 and 2245 connected with 6509 AP1230 Connected to APs General Wlan conﬁguration Dhcp options Dhcp server options Dhcp options Appendix B Troubleshooting Wlan IP Telephony installations Dhcp support for handsets that emulate the IP Phone Appendix B Troubleshooting Wlan IP Telephony installations Dhcp options Appendix B Troubleshooting Wlan IP Telephony installations Copyright 2004-2007, Nortel Networks Appendix B Troubleshooting Wlan IP Telephony installations RF basics and AP conﬁguration Appendix B Troubleshooting Wlan IP Telephony installations Copyright 2004-2007, Nortel Networks Diagnosis ﬂows TroubleshootingCall or signalling-related issues Typical call-related issues Issue Type Check for Typical voice quality issues Issue Type Check for Voice-quality issues Handset error messages Short Error code Description Action Handset error messages Timing information Short Error code Description ActionTiming Wlan IP Telephony Manager Handset to To the AP Run Site Survey for the Wlan Handset 2210/2211/2212 Diagnostic Tools Ssid Ab7bc8 -28 100 2ae578 -48 200 2ae596 -56 Any Detl Alpha Diagnostics Mode SAWA2 Diagnostics Screen 4 displays the following information Syslog message contents Contents Syslog Mode Syslog message Contents Audio stats AStat Radio stats NStat AP TOO Busy Syslog reason codes Reason code Meaning Number Reason code Meaning Number Action Timeout Data capture Data checklistQuestions Dhcp scope Site-data required for the capture analysis Syslog capture conﬁguration Network diagram Procedure Using the CLI to capture a Signaling Server log Signaling Server log capture General data capture Procedure Obtaining the wired and wireless capturesPage Click Get Assert Data Network speech levels Network speech levels Reference documentsReferences Source and type Title Revision Comments Ieee Source and type Title Revision Comments Source and type Title Revision Comments Compatibility Appendix C Compatible Access Points Index Symbols/Numerics Index Wlan Page Wlan IP Telephony Installation and Commissioning