Nortel Networks NN43001-504 manual Data capture, Questions, Data checklist

Data capture 213

Reason code	Meaning
number
43	FAILED ACTION
44	DELTS
45	QOS REQUIRED
46	CHANGED LISTEN INTERVAL

Data capture

Use the information presented in this section to begin capturing the correct data for analysis.

Questions

Ask the following questions to help isolate the source of a problem:

•Is the issue present with handsets that are associated to the same AP—yes or no?

•Is the issue present with handsets that are associated to different APs, which are associated to same controller—yes or no?

•Is the issue present with handsets that are associated to different APs, which are associated to two different controllers in the same mobility group—yes or no?

Data checklist

Gather the following data from the site for analysis:

•wired ip sniffer trace on the mirrored port for the WLAN IP Telephony Manager 2245

•wireless ip sniffer trace at the AP to which the test handset is associated

•syslog capture

For more information, see "Syslog capture configuration" (page 215).

•logs of the event from the Signaling Server

•isetShow output from the Signaling Server or from the Voice Gateway Media Card (VGMC) running as Leader

•screenshots of each screen in the WLAN IP Telephony Manager 2245

•screenshots of the DHCP server scope with the fields fully expanded (no truncation of data in the view)

Nortel Communication Server 1000

WLAN IP Telephony Installation and Commissioning

NN43001-504 01.02 Standard

Release 5.0 15 June 2007

Copyright © 2004-2007, Nortel Networks