198Appendix B Troubleshooting WLAN IP Telephony installations
Handset error messages
Table 26 "Handset error messages" (page 198) shows error messages that appear on the liquid crystal diode (LCD) display of the wireless handsets.
Table 26
Handset error messages
Short | Error code | Description | Action |
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|
|
|
Assert | Assert Errors | The phone detects possible | Verify the AP settings: data |
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| network errors and cannot | rates and fragmentation |
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| recover without configuration | threshold. |
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| modification. | Use the Configuration |
|
|
| Cradle to capture the assert |
|
|
| error and then send the |
|
|
| error to Nortel GNTS. |
|
|
|
|
Code | Bad Code Type | The license management | Adjust the license |
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| setting on phone is incorrect. | management setting. |
|
|
|
|
DHCP | DHCP Error(s) | A problem communicating | Troubleshoot the DHCP |
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| with DHCP server exists. | server configuration and the |
|
|
| network. |
|
|
|
|
DHCP | Can’t Renew DHCP | The DHCP server is | Troubleshoot the DHCP |
|
| not responding to a | server configuration and the |
|
| network. | |
|
|
|
|
Duplicate | Duplicate ID | Two phones are configured | Configure a valid static |
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| with the same IP address. | IP address for the |
|
|
| phone. Check the DHCP |
|
|
| configuration. |
|
|
|
|
ESSID | Bad ESSID | The ESSID on the phone | Configure the correct ESSID |
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| does not match the SSID on | statically on the phone. |
|
| the AP. |
|
|
|
|
|
Flash | Flash Config Error | The internal configuration of | Restore the phone defaults |
Config |
| the phone is corrupt. | and enter the configuration |
|
|
| information. |
|
|
|
|
No Net | No Net Found | The ESSID on the phone | Configure the correct ESSID |
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| does not match the SSID on | statically on the phone. |
|
| the AP. |
|
|
|
|
|
No Net | No Net Access | The security settings on the | Check the AP security |
|
| phone do not match the | settings and configure the |
|
| security settings on the AP. | security settings for the |
|
|
| phone to match. |
|
|
|
|
PBX | No PBX | The phone is not | Check the cross connects, |
|
| communicating with the | bridge clips, punch downs |
|
| PBX. | on demarcation block, |
|
|
| amphenol tail. and PBX |
|
|
| (see if the extension is built |
|
|
| correctly). |
|
|
|
|
| Nortel Communication Server 1000 |
| |
| WLAN IP Telephony Installation and Commissioning | ||
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|
| |
|
| Release 5.0 15 June 2007 |
|
