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NN43001-504
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Troubleshooting
Install
Error codes
Network diagram
Loss of signal
Password
Error Status screen
Symbols/Numerics
Administration and maintenance
Zones for wireless handsets
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Contents
Wlan IP Telephony Installation and Commissioning
Page
August
Revision history
June
May
Revision history
Contents
Planning
System information
Installation
Troubleshooting 119
Release
Appendix C Compatible Access Points 223 Index 224 Procedures
Copyright 2004-2007, Nortel Networks
Other changes
Feature description
New in this release
Feature programming for the Wlan Handset 6120/6140
Zones for wireless handsets
Open and use the Admin menu on the handset
Admin menu options for the Wlan Handset 6120/6140
New messages are Error Server Unavailable. Restarting
Wireless handset status messages
New in this release
Getting help from the Nortel Web site
How to get help
Getting help over the phone from a Nortel Solutions Center
Getting help through a Nortel distributor or reseller
Subject
Overview
System migration
Applicable systems
Online
Conventions
Resources
NTPs
Shielded cable
Wireless telephone network description
Declaration of conformity
Wireless telephone network description
Call Server
Typical wireless telephone network configuration
Wlan Handset 2210/2211/2212 and Wlan Handset 6120/6140
Dhcp Server
Tftp Server
Firewall
Components
Licenses
Wi-Fi Multimedia
Language
Push-to-talk feature
Wired Equivalent Privacy
Wi-Fi Protected Access
Wi-Fi Protected Access2
Loud noise environments
Wlan IP Telephony Manager
Wlan Application Gateway
Access Points
Loss of signal
Handset switchover
Handset switchover
Overview
Challenges of integrating voice applications
Planning
Rate scaling and variable capacity
High overhead
Quality of Service
Power adjustments and variable capacity
Dhcp server planning
Dhcp server planning
Sample Dhcp reservation showing assigned parameters
Tftp Server planning
Tftp Server planning
Recommendation
Access point planning
Syslog Server planning
Site survey
Site Survey mode
Access point requirement considerations for b radio
Frequencies used by b radio
Physical site study
Effective site survey
Network usage
Mobility requirements
Walk-through and survey
RF transmission testing
Example of AP placement
Sample AP placement diagram for b radio
Solving coverage issues
Solving overlap issues
Radio assignment
Network planning
Network recommendation
Network management
Sample Access Control List
Assessment through a Wlan site survey
Assessment using NetIQ Vivinet Assessor
Planning
Enms 10.5 Ipsm overview
Enms 10.5 Ipsm convergence view
Network management
Communication Server 1000 Telephony Manager
NetiQ Vivinet Diagnostics example
Zones
Other network design considerations
Access Point interference
Ssid options and limitations
Example
Single telephony Vlan implementation
Layer 3 implementation
Capacities
Installation requirements
Wlan IP Telephony Manager 2245 planning
Group capacities
Wlan IP Telephony Manager 2245 groups
Master Wlan IP Telephony Manager
Total Handsets 2245 Calls Erlangs 10% use 15% use 20% use
Wireless Managers
Telephony Managers 2245 2245-10 2245-20 Not applicable
Wlan IP Telephony Manager 2245 planning
Roaming and handover
Access points on the same subnet
Mobility across different subnets when using Dhcp
Gateway and timing function
Multicast
Placement guidelines for the Wlan IP Telephony Manager
Maximum delay, jitter and packet loss
Jitter removal for packets going to the AP
Example 1 End-to-end delay and packet loss for a LAN
Example 2 End-to-end delay and packet loss for a WAN
Planning
Step Action
End
Wlan Application Gateway 2246 planning
IP address planning
Wlan IP Telephony Manager 2245 planning worksheet
Planning worksheets
IP addressing with Dhcp
Required only if using the optional Wlan Application Gateway
Zones
System information
Bandwidth management
Current registration status of wireless handsets
Call blocking
Wireless telephone type designation
Codecs
Alias IP address
RLR and SLR
Jitter buffer
Branch Office
Gain adjustment
Programmable rings and tones
Virtual Office
Survivable Remote Gateway
End-to-end QoS
External Applications Server
Network configurations
NAT Traversal feature
VPN design over a Layer 2 network
VPN design over a Layer 3 network
Not recommended VoWLAN design
Dhcp Server location in a NAT environment
Wlan IP Telephony Manager 2245 in a NAT environment
Network configuration 3 with Full Dhcp Server
Tftp Server location in a NAT environment
Wlan Application Gateway 2246 in a NAT environment
CS 1000 not supported Feature Feature full name Description
CS 1000 features
XAS
IP Phone 2004 features
KEM
Supported on the Wlan Feature Handsets Description
Required materials
Installation
About the front panel
Preinstallation checklist
Wlan IP Telephony Manager 2245 installation tasks
Supplied equipment
Wlan IP Telephony Manager 2245 front panel
Wall-mount
Rack-mount
Procedure Wall-mounting the Wlan IP Telephony Manager
Procedure Rack-mounting the Wlan IP Telephony Manager
LAN connection
Wlan Application Gateway 2246 installation
Power connection
Procedure Connecting the power
Installation
Functional description
Wlan IP Telephony Manager 2245 configuration
Introduction
Wlan IP Telephony Manager 2245 configuration
Serial port connection
Configuration tasks
Connect to the Wlan IP Telephony Manager
Telnet connection
Configure the network
Wlan IP Telephony Manager 2245 configuration
Save the configuration
Procedure Saving the configuration
Changing the master IP address
Configure the Wlan IP Telephony Manager
Configure the Wlan IP Telephony Manager 2245
Procedure Changing the password
Change the password
Procedure Changing a forgotten password
Wlan IP Telephony Manager 2245 configuration
Checking in to the Gateway
Administration and maintenance
Adding a Wlan IP Telephony Manager 2245 to the system
Replacing the failed Wlan IP Telephony Manager
Procedure Replacing a Wlan IP Telephony Manager
Replacing a Wlan IP Telephony Manager
Failed master Wlan IP Telephony Manager
View software version
Wireless handset scenarios
Removing a Wlan IP Telephony Manager 2245 from the system
Changing the master Wlan IP Telephony Manager
For the Wlan IP Telephony Manager
Software updates
For a wireless handset
Procedure Viewing the software version
Lock the system
Update software on the Wlan IP Telephony Manager
Update software on the Wlan Application Gateway
Update software on a wireless handset
Step Action Select Find Products A-Z
Normal download messages Message Description
Wireless handset download messages
Displays
Normal download messages
Failure and recovery messages Message Description
Download failure or recovery messages
Error Status screen
Troubleshooting
Troubleshooting the Wlan IP Telephony Manager
Network Status screen
Software Version Numbers screen
Context
Troubleshooting the Wlan Application Gateway
Troubleshooting the handset
Speed or duplex mismatch
Configuration problems
Access Point problems
Far-end echo
Dropped calls
Duplex mismatch
No ring
Wireless handset status messages Message Description Action
Message Description Action
Message Description Action
Low Battery and a beep
Battery Low message
Power Off/End Call. Place
Press Power On/Start Call
NN43001-504 01.02 Standard Release 5.0 15 June
Do not Power OFF
Message Description Action
Message Description Action
Message Description Action
Message Description Action
LAN
Message Description Action
Message Description Action
See Updating software
LD 32 IDU command
Using Call Server overlay commands
LD 117 Stip command
LD 32 Stat command
LD 117 Inventory command
DsetShow command
TPS CLI commands
IsetCount and isetGet
E2dsetShow command
IsetReset and isetResetAll
UsiLibTrace
UmsKernalJobsShow and umsUpgradeAll
UmsPolicyShow and umsUpdatePolicy
IsetShow, isetShowByTN, and isetShowByIP
Determining alias IP addresses
Troubleshooting coverage issues
Before calling Nortel Technical Support
Before calling Nortel Technical Support
Troubleshooting
NTTQ65AB NTTQ65BA
Appendix a Wlan Application Gateway
Wlan Application Gateway 2246 connections
System overview
Model number Number of users
Front panel
Ethernet switch connections
NTTQ65xx
Third-party applications
Nurse-call systems
Installation
Installing with a new system
Installing in an existing system
Configuring the Wlan Application Gateway 2246 IP address
Procedure Installing the Wlan Application Gateway
04830130
Configuration
Enter
Administration console navigation
Task summary list
Configuring network parameters
Configuring the OAI Box
Procedure Configuring the network
Connecting to the LAN
RS-232 cable connection
Connecting to the Application Server
Connect to the Application Server through an RS-232 port
Connect to Application Server through a modem
Pins on the connector Function
Connect to the Application Server through the LAN
Continuing configuration through Telnet
Connecting through Telnet
Configuring the Telephone Line
Procedure Configuring a telephone line
Searching for a handset
Procedure Deleting a handset
Procedure Searching for a handset
Deleting a handset
Procedure Programming a feature
Feature programming
System status
Setting or changing a password
Procedure Setting or changing a password
Network status
Procedure Viewing system status
Software versions
Viewing the network status
Certification testing
Software files File name Description
Software updates
Software
Procedure Transferring the software using FTP
Obtain software using FTP
Procedure Loading software updates
Tftp software updates Systems
Dialing Port MAC Address User Name Ext IP Address if static
Planning Worksheet for Handsets
Handset Planning Worksheet
Free the serial port for administrative purposes
Site data-gathering tables
Appendix B Troubleshooting Wlan IP Telephony installations
System Information table System History table
Site data-gathering tables
Attachments Other Required table
Product-specific configuration
Terminal proxy server
Wlan IP Telephony Manager
Wlan specific configuration
Handsets
Cisco Aironet 1200 Series
Nortel switches
Nortel Wlan Security Switch
Cisco access points and switches
Parameter Setting Importance
Wlan Security Switch 2270 notes
1230 connected with 2950 and 2245 connected with 2950
Specific Cisco configuration examples
Connected the APs Connected to
1230 connected with 3560 and 2245 connected with 6509
AP1230 Connected to APs
General Wlan configuration
Dhcp options
Dhcp server options
Dhcp options
Appendix B Troubleshooting Wlan IP Telephony installations
Dhcp support for handsets that emulate the IP Phone
Appendix B Troubleshooting Wlan IP Telephony installations
Dhcp options
Appendix B Troubleshooting Wlan IP Telephony installations
Copyright 2004-2007, Nortel Networks
Appendix B Troubleshooting Wlan IP Telephony installations
RF basics and AP configuration
Appendix B Troubleshooting Wlan IP Telephony installations
Copyright 2004-2007, Nortel Networks
Diagnosis flows
Troubleshooting
Call or signalling-related issues
Typical call-related issues Issue Type Check for
Typical voice quality issues Issue Type Check for
Voice-quality issues
Handset error messages Short Error code Description Action
Handset error messages
Timing Wlan IP Telephony Manager Handset to To the AP
Short Error code Description Action
Timing information
Run Site Survey for the Wlan Handset 2210/2211/2212
Diagnostic Tools
Ssid
Ab7bc8 -28 100 2ae578 -48 200 2ae596 -56 Any Detl
Alpha
Diagnostics Mode
SAWA2
Diagnostics Screen 4 displays the following information
Syslog message contents Contents
Syslog Mode
Syslog message Contents
Audio stats AStat
Radio stats NStat
AP TOO Busy
Syslog reason codes Reason code Meaning Number
Reason code Meaning Number
Action Timeout
Questions
Data checklist
Data capture
Dhcp scope
Site-data required for the capture analysis
Syslog capture configuration
Network diagram
Procedure Using the CLI to capture a Signaling Server log
Signaling Server log capture
General data capture
Procedure Obtaining the wired and wireless captures
Page
Click Get Assert Data
Network speech levels
References Source and type Title Revision Comments
Reference documents
Network speech levels
Ieee
Source and type Title Revision Comments
Source and type Title Revision Comments
Compatibility
Appendix C Compatible Access Points
Index
Symbols/Numerics
Index
Wlan
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