Xerox C123/C128 M123/M128 123/128 manual Problems using a NetWare Environment, When printing fails

15 Problem Solving

Problems using a NetWare Environment

This section explains what to do when problems occur while using NetWare. The causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 145 to seek further assistance.

When printing fails – page 146

When a switch off/on message is displayed – page 150

When the required printing result is not obtained – page 150

When there is no notification of error – page 151

When printing fails

*: For setting and confirmation methods, refer to the NetWare online documentation.

Cause	Confirmation Method	Action
A network component does	Check that the data link port	Set the machine to the frame
not conform to the automatic	light is on in the network	type specified for the file
setting of the frame type.	component connected to the	server to be connected.
	machine. Then check that
	frame types of the file server
	are unified in the network.
A control character or an	Check whether the machine	Initialize the NV memory from
equal sign (=) was used in a	is activated with the entered	the control panel of the
printer name.	name.	machine, then specify a
		printer name with characters
		other than control characters
		or the equal sign (=).
A fault occurred on the	Use NWADMIN to check	Replace the network cable
network between the client	whether the target printer	between the client and the
and the machine.	object is viewed.	machine.
The user name or group	Use NWADMIN or	<Action -1>
name of the print job is not	PCONSOLE to check	Re-send the print job to a
registered in the print queue.	whether the user name or	print queue in which the user
	group name of the job has	name or group name has
	been registered in the print	been registered correctly.
	queue.
		<Action -2>
		Use NWADMIN or
		PCONSOLE to register a
		user name or group name of
		the job in the print queue.*
Print jobs cannot be sent to	Use NWADMIN or	Use NWADMIN or
the print queue.	PCONSOLE to check	PCONSOLE to set the Allow
	whether the Allow Users To	Users to Submit Print Jobs to
	Submit Print Jobs option is	Yes.*
	set to Yes.*

146 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide