Xerox C123/C128 M123/M128 123/128 manual When the required printing result is not obtained Cause

Problems using a Windows Environment

Cause	Confirmation Method	Action
When [Ipd spool] is set to	Check the maximum	<Action -1>
memory, the size of print data	receiving data size on the	When the print data size
sent in one print request	touch screen of the machine,	exceeds the maximum size in
exceeds the maximum size	and then compare it with the	one file, divide the file into
specified.	size of print data to be sent	smaller files than the
	as one request.	maximum receiving data
		size, then send the print
		request again.
		<Action -2>
		When the print data size
		exceeds the maximum size in
		multiple files, reduce the
		number of files to be printed
		at one time.
A fault occurred during print	Check the error message on	Write down the error
processing.	the touch screen.	message, switch the machine
		on and off, and then retry
		printing. If the problem still
		exists, contact your Xerox
		Welcome Center.
The selected transport	Check the selected transport	Select a transport protocol
protocol does not conform	protocol on the touch screen.	conforming with the client.
with the client.
The print data format to be		Disable the output function of
processed by the machine	–	Ctrl-D.
does not match the data
format sent from the client.
When the required printing result is not obtained
Cause	Confirmation Method	Action
The specified print language	Check the specified print	Specify a print language
is different from the print	language and the print	matching that of the print
language of the print data.	language of the print data.	data.
The print driver that	Check whether the print	Select the print driver that
accompanies the machine is	driver that accompanies the	accompanies the machine. If
not being used (a third party	machine is selected.	the print driver is not found,
print driver is being used).		install and select it. If a third
		party print driver is used, you
		may have unexpected
		results.

Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide 157