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Problems using a Windows Environment
Cause | Confirmation Method | Action |
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When [Ipd spool] is set to | Check the maximum | <Action |
memory, the size of print data | receiving data size on the | When the print data size |
sent in one print request | touch screen of the machine, | exceeds the maximum size in |
exceeds the maximum size | and then compare it with the | one file, divide the file into |
specified. | size of print data to be sent | smaller files than the |
| as one request. | maximum receiving data |
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| size, then send the print |
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| request again. |
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| <Action |
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| When the print data size |
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| exceeds the maximum size in |
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| multiple files, reduce the |
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| number of files to be printed |
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| at one time. |
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A fault occurred during print | Check the error message on | Write down the error |
processing. | the touch screen. | message, switch the machine |
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| on and off, and then retry |
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| printing. If the problem still |
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| exists, contact your Xerox |
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| Welcome Center. |
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The selected transport | Check the selected transport | Select a transport protocol |
protocol does not conform | protocol on the touch screen. | conforming with the client. |
with the client. |
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The print data format to be |
| Disable the output function of |
processed by the machine | – | |
does not match the data |
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format sent from the client. |
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When the required printing result is not obtained |
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Cause | Confirmation Method | Action |
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The specified print language | Check the specified print | Specify a print language |
is different from the print | language and the print | matching that of the print |
language of the print data. | language of the print data. | data. |
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The print driver that | Check whether the print | Select the print driver that |
accompanies the machine is | driver that accompanies the | accompanies the machine. If |
not being used (a third party | machine is selected. | the print driver is not found, |
print driver is being used). |
| install and select it. If a third |
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| party print driver is used, you |
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| may have unexpected |
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| results. |
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Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide | 157 |