15 Problem Solving
Problems using EtherTalk
This section explains what to do when a problem occurs while using EtherTalk. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 145 to seek further assistance.
Cause | Confirmation Method | Action |
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The name (or the default | Check that the machine | Change the name of the |
name) of the machine has | name has been changed in | machine or the other printer |
been changed. | Chooser. | to avoid the same name on |
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| the network. |
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The machine does not | Use a network management | If the type of NBP entity |
display in Chooser. | software to check that the | name for the machine has |
| type of the NBP entity name | been changed from |
| for the machine has been | LaserWriter, the machine |
| changed from LaserWriter. | cannot be selected in |
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| Chooser. If the machine |
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| must be selected, open the |
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| machine using Apple Share |
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| Print Server or Windows |
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| Server. |
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| Use a network management | If the machine cannot be |
| software to check that the | found on the network, the |
| machine exists on the | machine may be off or the |
| network. | network cable may be faulty. |
| Check that the network is | If the machine is on or the |
| connected correctly. | network cable is not faulty, |
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| contact the Xerox Welcome |
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| Center. |
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Unable to obtain the required | Check that the print language | Select the print language |
print results. | between the machine and the | correctly. |
| print driver are consistent. | If the print language of the |
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| machine is in the dump |
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| mode, the data sent from the |
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| Macintosh will be printed in |
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| hexadecimal notations. |
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| Check the installation | Install the print driver |
| procedure for the print driver. | correctly. |
| Check the print driver which | If a print driver of a third party |
| came with the machine | is used, you may have |
| displays in Chooser. | unexpected results. |
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| If garbled characters are still |
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| printed, contact the Xerox |
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| Welcome Center. |
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158 | Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide |
