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15 Problem Solving
When printing fails
Cause | Confirmation Method | Action |
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The IP address is not correct. | Check whether the IP | Specify the correct IP |
| address of the machine is | address for the machine. |
| correct. |
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A network error occurs on the | Use the PING command to | Check the error. |
network between the client | check the communication |
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and the machine. | status. |
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The printer entry setting is | Check the printer entry | Define the correct printer |
not correctly defined on the | setting on the client. Check | entry setting. |
client. | the /etc/printcap file of the |
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| client or use the lpstat |
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| command to troubleshoot. |
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The system is in offline. | Check if the online lamp is | Exit the pause or the |
| off. | machine setting mode, and |
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| then check if the online lamp |
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| comes on. |
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The print data size sent in | Check the upper limit of the | <Action |
one print command exceeds | receiving data size, and then | When the print data size |
the buffer memory size (in | compare it with the size of | exceeds the maximum |
spool mode). | print data to be sent as one | receiving data size in one file, |
| job. | divide the file into files |
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| smaller than the maximum, |
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| then |
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| request. |
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| <Action |
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| When the print data size |
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| exceeds the maximum |
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| receiving data size in multiple |
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| files, reduce the number of |
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| files to be printed at one time. |
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A fault occurred during print | Check the LPD error | Switch the machine off and |
processing. | message displayed on the | on. |
| control panel. |
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The specified transmission | Check whether the | Specify the correct |
speed is different from the | transmission speed is | transmission speed. |
transmission speed of the | specified correctly. |
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network. |
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The client and machine are in | Check whether the source | Activate the source routing. |
different rings connected via | routing is specified correctly. |
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a bridge, and the source |
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routing is inactivated. |
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154 | Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide |