Xerox C123/C128 M123/M128 123/128 manual When printing fails

15 Problem Solving

When printing fails

Cause	Confirmation Method	Action
The IP address is not correct.	Check whether the IP	Specify the correct IP
	address of the machine is	address for the machine.
	correct.
A network error occurs on the	Use the PING command to	Check the error.
network between the client	check the communication
and the machine.	status.
The printer entry setting is	Check the printer entry	Define the correct printer
not correctly defined on the	setting on the client. Check	entry setting.
client.	the /etc/printcap file of the
	client or use the lpstat
	command to troubleshoot.
The system is in offline.	Check if the online lamp is	Exit the pause or the
	off.	machine setting mode, and
		then check if the online lamp
		comes on.
The print data size sent in	Check the upper limit of the	<Action -1>
one print command exceeds	receiving data size, and then	When the print data size
the buffer memory size (in	compare it with the size of	exceeds the maximum
spool mode).	print data to be sent as one	receiving data size in one file,
	job.	divide the file into files
		smaller than the maximum,
		then re-send the print
		request.
		<Action -2>
		When the print data size
		exceeds the maximum
		receiving data size in multiple
		files, reduce the number of
		files to be printed at one time.
A fault occurred during print	Check the LPD error	Switch the machine off and
processing.	message displayed on the	on.
	control panel.
The specified transmission	Check whether the	Specify the correct
speed is different from the	transmission speed is	transmission speed.
transmission speed of the	specified correctly.
network.
The client and machine are in	Check whether the source	Activate the source routing.
different rings connected via	routing is specified correctly.
a bridge, and the source
routing is inactivated.

154 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide