When printing fails | Xerox C123/C128 M123/M128 123/128 manual

Problems using a Windows Environment

Cause	Confirmation Method	Action


The data format of the print		Specify PSASC as the printer
job does not match the print		name.
environment of the client	–
(print data sent from the
client contains TBCP).

The data format of the print		Set the logical printer name
job does not match the print		to PSBIN to print a binary file
environment of the client	–	in the PostScript language.
(print data sent from the	–
(print data sent from the
client is in the binary
notation).

Print paper is out.	Check the paper refilling	Load the paper into the paper
	message on the control	tray. When changing the
	panel.	paper size, specify the new
		size, if required.

The selected transport	Check the transport protocol	Select the transport protocol
protocol does not match the	selected from the control	matching the client.
client.	panel.

When the required printing result is not obtained

Cause	Confirmation Method	Action


The specified print language	Check the specified print	Specify a print language
is different from the print	language and the print	matching that of the print
language of the print data.	language of the print data.	data.

Problems using a Windows Environment

This section explains what to do when a problem occurs while using Microsoft Windows OS. The possible causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 145 to seek further assistance.

When using Windows 95/Windows 98/Windows Me – page 155

When using Windows NT 4.0/Windows 2000/Windows XP/Windows Server 2003 – page 156

When using Windows 95/Windows 98/Windows Me

When printing fails

The following table explains what action to take when a printer disabled status (network error) or (spool error) is displayed when you click [Start] > [Settings] > [Printers] on your computer.

Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide

155

Image 155

Xerox C123/C128 M123/M128 123/128 manual Problems using a Windows Environment, When using Windows 95/Windows 98/Windows Me

Contents

ME3243E4-1 System Administration Guide AL7 1HE England Table of Contents Microsoft Networking EtherTalk Network Communication Setup 123 115 167 139145 163Page Xerox Welcome Center Before Using the Machine Long Edge Feed LEF Key Operator/System AdministratorConventions Orientation Italic Typeface Text in Square BracketsText in Angle Brackets Related Information Sources Machine Components Product Overview Paper Trays 3 FinisherDuplex Module Fax/Internet Fax Services and FeaturesCopy Mail Powering On Power On/Off Interface Ports Powering OffCabling USB 2.0 Universal Serial Bus ModesEthernet 10BASE-T/100BASE-TX Parallel Ieee 1284 Host Connection Features All Services Doc. No. Job Type Job StatusCurrent and Pending Jobs Job Screen Remote Terminal/ContentsStatus Progress Charge Print Completed JobsStored Documents Secure Print Sample Print Delayed Print Public Mailbox Machine Status Paper Tray Machine StatusMachine Information Overwrite Hard Disk Print ModeFax Receiving Mode User Account Billing Meter Billing Meter/Print ReportBilling Meter Print Report/List Product Overview Consumables Faults Button Function System Controls Changing the Settings System Settings Select Confirm on the System Administrator Login screen Ethernet Port PCL Resident Fonts Resident Fonts Value Description Code Value Short Display Long Display Symbol Set Code Value Short Display Long Display Page NetWare Information Checklist IPX/SPX frame types System configurationNetWare Environments Target computers Network Communication Setup NetWare InstallationInstallation Procedure NetWare Setup Test Print Workstation SetupPage Unix TCP/IP Interface Unix TCP/IP InstallationUnix TCP/IP Environments Unix TCP/IP Installation Printer Name Print Language/Mode/Logical Printer Print language/mode/logical printer Solaris IP address tab PrinterName SunOS HP-UX Using the Command Window TTY Method Using the System Administrator Manager SAM GUI Method Solaris/HP-UX Command formatCommand options Printing Example Delete cancel Print lpr SunOS Lpr -PfxPS -#3 file1 file2 Delete lprm %lpstat -uuser1,user2,user3 Printer name Printer Status User name Selecting a paper tray OptionFunction Examples Selecting a paper output tray Specifying paper size and double-sided printing Selecting a paper typeSpecifying double-sided printing Specifying color and print modes Specifying collation Specifying stapling Printing Lpr -PfxPS -C,DUP,A4 file1 EtherTalk EtherTalk Environments EtherTalk Installation EtherTalk Installation Workstation Setup Microsoft Networking Connection Protocol SMB Environments SMB Installation Microsoft Networking Procedure Changing the Settings Remarks Value Default Setting Format of config.txt JCL Available only when PostScript Kit optional is installed TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Environments TCP/IP LPD or Port9100 Installation Test Print Network Communication SetupWorkstation Setup Workstation Setup Test Print Page Parallel Port Parallel Port Environment Parallel Port InstallationParallel Port Communication Setup Parallel Port Communication Setup PJL Test Print USB Port USB Port Environment USB Port InstallationUSB Port Communication Setup USB Port Communication Setup Test Print IPP Internet Printing Protocol IPP Environment IPP Installation IPP Installation Workstation Setup CentreWare Internet Services Browsers CentreWare Internet Services EnvironmentsUser ID and Password Test Access CentreWare Internet Services Installation Test Access Snmp UDP, IPX Selecting Transport Protocols Ethernet USB Parallel SMB Microsoft Networking EtherTalk NetWare TCP/IP Snmp LPD and Port9100 IPP Mail CentreWare Internet Services UPnP Http Ssdp When the reboot message appears, select Reboot Page Scan to E-mail Mail Print MailMail Overview Internet Fax iFax Notify Job End by E-mail Mail Notice Service System Requirements Mail InstallationCorrespondent Specifications Mail Environments Test Mail Mail Setting Setup Scan to E-mail Test Mail Mail Installation Page Scanning Overview Scanning Services Scan to E-mail Scanning with the machineScanning Process Scan to Mailbox Scan using Template Network Scanning Scan to FTP/SMB Scan to Mailbox SetupInformation Checklist Network Scan to Mailbox Environments Scan to Mailbox Setup FTP server Scan using Template Network Scanning Setup Scan using Template Network Scanning Setup Scan using Template Environments Scanning Services Information Checklist Remote Authentication Setup If Required Remote Authentication Network Communication Setup Remote Authentication Enablement Scan to FTP/SMB Environments Scan to FTP/SMB Setup Create a shared folder on your computer Workstation Setup IFax Overview Internet Fax IFax Environments IFax Installation Test iFax Internet Fax IFax Installation Test iFax Problem Solving Procedures Problem Solving Cause Confirmation Method Action Problems using a NetWare EnvironmentWhen printing fails Problems using a NetWare Environment NetWare5 server in the same Cause Confirmation Method Action When the required printing result is not obtained When a switch off/on message is displayed When there is no notification of the completion of the job Problems using an SMB EnvironmentWhen there is no notification of error When the machine is not found from client computers When the document cannot be deleted from the printer window Problems using a Unix Environment When printing fails When printing fails Problems using a Windows EnvironmentWhen using Windows 95/Windows 98/Windows Me When printing fails Cause Confirmation Method Action When the required printing result is not obtained Cause Problems using EtherTalk Cause Confirmation Method Action Problems using CentreWare Internet Services Problems using E-mail Print/Mail Notice Service/iFax Cause Confirmation Method Action Terms Defined Glossary Glossary PCL Rarp Index Index