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15 Problem Solving
Cause | Confirmation Method | Action |
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The data format of the print |
| When printing a binary file in |
job does not match the print |
| the PostScript language, |
environment setting of the |
| make TBCP valid in the |
client. | – | machine. If using Windows |
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| on the client, disable |
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| For details, refer the |
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| Windows PRINTER.WRI file. |
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The IPX checksum is set to | Use the Set command on the | Enter the following command |
an invalid level. | file server console to check | on the file server console to |
| whether the IPX checksum is | set the IPX checksum to level |
| set to level 0 or 2. | 1. |
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| Set Enable IPX Checksum = |
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| x (x: 1) |
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The NCP packet signature is | Use the Set command on the | Enter the following command |
set to an invalid level. | file server console to check | on the file server console to |
| whether the NCP packet | set the NCP packet signature |
| signature is set to level 0 or | to level 1, and then restart the |
| 3. | file server. |
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| set NCP Packet Signature |
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| Option = x (x: 1) |
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The connected server is set | Check whether the router can | When the router cannot use |
over the router when using | use | |
TCP/IP. |
| NetWare5 server in the same |
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| network using TCP/IP. Then |
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| describe the address over the |
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| router in the |
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| [SYS:\ETC\SLP.CFG] file. |
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The IP address has been | Use the PING command to | Set the IP address. |
expired or has not been | check whether the IP address |
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found when using the DHCP | of the machine is available. |
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server. |
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Another printer object has | Use NWADMIN to check that | Use the CentreWare Utilities |
been connected. | the object is correctly | |
| assigned to the required print | Internet Services to specify |
| server.* | the correct file server name, |
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| tree name, context name, |
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| and active mode. |
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The file server goes down. | Select [Network | Activate the file server. |
| Neighborhood] of Windows to |
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| search for the file server. |
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A printer having the same | Switch off the machine, and | Use the CentreWare Utilities |
machine name exists on the | then use NWADMIN to check | |
network. | that the printer object is in the | machine name. |
| job standby status. |
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148 | Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide |