Xerox C123/C128 M123/M128 123/128 instruction

15 Problem Solving

Cause	Confirmation Method	Action


The machine is connected to	Check whether a router or	Directly connect the machine
a network that is not available	gateway is between the	to the network connected to
to your computer.	network connected to your	your computer.
	computer and one connected
	to the machine.

A fault occurred on the	Check that printer disabled	Check the network fault.
network between your	status (network error) is
computer and the machine;	displayed.
connection failed.

An invalid IP address is	Print disabled status	Enter the correct IP address
specified for the machine.	(Network Error) is displayed.	in the IP address item of the
	Select [Properties] from the	[FX TCP/IP DPU Port Setup]
	[Printer] menu on the printer	dialog box.
	window, and also select [Port
	Settings] on the [Details] tab.
	Compare the IP addresses in
	the [FX TCP/IP DPU Port
	Setups] and the System
	Settings List.

After a print request was sent	Print disabled status	Switch the machine on.
from the computer, the	(Network Error) is displayed.
machine was switched off, or	Check whether the machine
a print request was sent to a	is switched on.
machine that was not
switched on.

Print requests are sent from	Print disabled status	None. Printing restarts
multiple computers to the	(Network Error) is displayed.	automatically.
machine at the same time.

Printing file cannot be	Print disabled status (spool	After deleting unnecessary
spooled due to insufficient	error) is displayed. Open [My	files to increase the free
disk capacity of the computer.	Computer], then right-click	space available, select
	the disk (example: C drive) in	[Pause Printing] from the
	which Windows 95/Windows	[Document] menu of the
	98/Windows Me is installed.	printer window to enable
	Select [Properties] from the	printing to restart.
	displayed menu, and then
	check the free space size.

When using Windows NT 4.0/Windows 2000/Windows XP/Windows Server 2003

When printing fails

Cause	Confirmation Method	Action


The correct IP address is not	Check whether the IP	Specify the correct IP
specified.	address of the machine is	address for the machine.
	correct.

156	Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide

Image 156

Xerox C123/C128 M123/M128 123/128 manual When printing fails Cause Confirmation Method Action

Contents

System Administration Guide ME3243E4-1 AL7 1HE England Table of Contents EtherTalk Microsoft Networking Network Communication Setup 115 123 139 145163 167Page Before Using the Machine Xerox Welcome Center Key Operator/System Administrator ConventionsOrientation Long Edge Feed LEF Text in Square Brackets Text in Angle BracketsItalic Typeface Related Information Sources Product Overview Machine Components Finisher Duplex ModulePaper Trays 3 Services and Features CopyMail Fax/Internet Fax Power On/Off Powering On Powering Off CablingInterface Ports Modes Ethernet 10BASE-T/100BASE-TXParallel Ieee 1284 Host Connection USB 2.0 Universal Serial Bus All Services Features Job Status Current and Pending JobsDoc. No. Job Type Remote Terminal/Contents StatusProgress Job Screen Completed Jobs Stored DocumentsCharge Print Secure Print Delayed Print Sample Print Machine Status Public Mailbox Machine Status Machine InformationPaper Tray Print Mode Fax Receiving ModeOverwrite Hard Disk Billing Meter/Print Report Billing MeterUser Account Billing Meter Print Report/List Product Overview Faults Consumables System Controls Button Function System Settings Changing the Settings Select Confirm on the System Administrator Login screen Ethernet Port Resident Fonts PCL Resident Fonts Value Description Symbol Set Code Value Short Display Long Display Code Value Short Display Long Display Page Information Checklist NetWare System configuration NetWare EnvironmentsTarget computers IPX/SPX frame types NetWare Installation Installation ProcedureNetwork Communication Setup NetWare Setup Workstation Setup Test PrintPage Unix TCP/IP Unix TCP/IP Installation Unix TCP/IP EnvironmentsInterface Unix TCP/IP Installation Print language/mode/logical printer Printer Name Print Language/Mode/Logical Printer Solaris SunOS IP address tab PrinterName Using the Command Window TTY Method HP-UX Using the System Administrator Manager SAM GUI Method Command format Command optionsPrinting Solaris/HP-UX Delete cancel Example SunOS Print lpr Delete lprm Lpr -PfxPS -#3 file1 file2 Printer Status %lpstat -uuser1,user2,user3 Printer name User name Option FunctionExamples Selecting a paper tray Selecting a paper output tray Selecting a paper type Specifying double-sided printingSpecifying paper size and double-sided printing Specifying collation Specifying color and print modes Printing Specifying stapling Lpr -PfxPS -C,DUP,A4 file1 EtherTalk EtherTalk Installation EtherTalk Environments EtherTalk Installation Workstation Setup Microsoft Networking SMB Environments Connection Protocol SMB Installation Microsoft Networking Changing the Settings Procedure Setting Format of config.txt Remarks Value Default JCL Available only when PostScript Kit optional is installed TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Installation TCP/IP LPD or Port9100 Environments Network Communication Setup Workstation SetupTest Print Workstation Setup Test Print Page Parallel Port Parallel Port Installation Parallel Port Communication SetupParallel Port Communication Setup Parallel Port Environment PJL Test Print USB Port USB Port Installation USB Port Communication SetupUSB Port Environment USB Port Communication Setup Test Print IPP Internet Printing Protocol IPP Installation IPP Environment IPP Installation Workstation Setup CentreWare Internet Services CentreWare Internet Services Environments User ID and PasswordBrowsers CentreWare Internet Services Installation Test Access Test Access Selecting Transport Protocols Snmp UDP, IPX Ethernet Parallel USB EtherTalk SMB Microsoft Networking NetWare TCP/IP LPD and Port9100 Snmp IPP Mail CentreWare Internet Services Http UPnP Ssdp When the reboot message appears, select Reboot Page Mail Mail OverviewInternet Fax iFax Scan to E-mail Mail Print Mail Notice Service Notify Job End by E-mail Mail Installation Correspondent SpecificationsMail Environments System Requirements Test Mail Mail Setting Setup Test Mail Scan to E-mail Mail Installation Page Scanning Services Scanning Overview Scanning with the machine Scanning ProcessScan to E-mail Scan to Mailbox Scan using Template Network Scanning Scan to Mailbox Setup Information ChecklistScan to FTP/SMB Scan to Mailbox Environments Network Scan to Mailbox Setup Scan using Template Network Scanning Setup FTP server Scan using Template Environments Scan using Template Network Scanning Setup Scanning Services Remote Authentication Setup If Required Information Checklist Remote Authentication Network Communication Setup Remote Authentication Enablement Scan to FTP/SMB Setup Scan to FTP/SMB Environments Create a shared folder on your computer Workstation Setup Internet Fax IFax Overview IFax Installation IFax Environments Test iFax Internet Fax IFax Installation Test iFax Problem Solving Problem Solving Procedures Problems using a NetWare Environment When printing failsCause Confirmation Method Action Problems using a NetWare Environment NetWare5 server in the same Cause Confirmation Method Action When a switch off/on message is displayed When the required printing result is not obtained Problems using an SMB Environment When there is no notification of errorWhen there is no notification of the completion of the job When the machine is not found from client computers Problems using a Unix Environment When the document cannot be deleted from the printer window When printing fails Problems using a Windows Environment When using Windows 95/Windows 98/Windows MeWhen printing fails When printing fails Cause Confirmation Method Action When the required printing result is not obtained Cause Problems using EtherTalk Cause Confirmation Method Action Problems using CentreWare Internet Services Problems using E-mail Print/Mail Notice Service/iFax Cause Confirmation Method Action Glossary Terms Defined Glossary PCL Rarp Index Index