Xerox MAX 200 manual Problem solving chart, Problems Suggested solutions

Problem solving

This chapter identifies some machine problems that may occur, the recommended solutions, and information on how to clear document and media jams.

Use the information in this chapter to assist you with a machine problem when they occur. If needed, also refer to the network controller server manual.

Should you be unable to resolve a problem, place a call to your Xerox Engineering Systems representative.

Note: This problem solving section only lists problems for the scanner and printer. If your machine is equipped with the optional folder or stacker, refer to their user guide for any problems.

Problem solving chart

This section lists various printer or scanner problems, that may occur and the suggested solution for each problem.

Problems	Suggested solutions
There are no indicators or messages displayed on	Ensure that the circuit breaker is switched on.
the scanner control panel.	Call for electrical assistance to ensure power is
	at the scanner or printer control panels.
	Ensure that the scanner is plugged in.
	Use the brightness control dial and adjust the
	display contrast.
	Ensure that the ground fault protectors have not
	been activated. For detailed information about
	MAX 200 power, refer to page 41.
The ready to copy message is not displayed.	Resolve any error messages that are displayed.
Documents cannot be fed into the machine.	Follow the messages on the display.
Copies have black streaks or spots.	Clean the scanner platen glass with a moisten
	cloth if necessary.
	Clean the white platen roll with a soft dry cloth if
	necessary.
	For detailed information on how to clean the
	scanner platen glass, refer to page 256.
Copies are contaminated (excess toner).	Adjust the image density.
	Check the condition of your document. Adjust
	the background suppression.

Problem solving 257