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AMX Wireless Touch Panels (Wave Server) Contacting Sales and Technical Support

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ViewPoint Wireless Touch Panels Contacting Sales and Technical Support 179

Contacting Sales and Technical Support

Overview

Customer service and satisfaction is our highest priority here at AMX Incorporated. If

you are experiencing any problems or have a question about your product, please

contact Technical Support or your regional Sales and Support Team for assistance.

U.S. Sales and Technical Support Teams

To identify your regional Sales and Support Team, refer to the map shown in

Figure 235.

U.S. Sales and Support Teams

U.S. Team Telephone Fax E-mail

West Team 800-552-6955 972-907-6222 West_Team@AMX.com

Mid-West Team 800-852-6985 972-907-6224 Midwest_Team@AMX.com

South Team 800-752-6975 972-907-6220 South_Team@AMX.com

East Team 800-462-6946 215-643-2808 or

215-657-8799

AMX_East@AMX.com

Figure 235

U.S. Sales and Support Team

map

Figure 236

U.S. Sales and Support

Teams

Contents

Main Page Limited Warranty and Disclaimer Page Table of Contents Page Page Page Page Page Introduction Overview ViewPoint Models Features Related Instruction Manuals Whats in this Manual Whats New Page Connections, Cleaning, and Charging Overview Application Figure 2 illustrates an example RF application for ViewPoint models Connectors Multiple ViewPoints in an Installation Cleaning the Touch Overlay ViewPoint Rechargeable Battery Power Supply VPA-CHG FastCycle Battery Charger for VPA-BP Page ViewPort Docking Station Battery Charging Page Touch Panel Basics Touch Panel Pages Standard Buttons General Buttons Selection buttons Information buttons Adjustment buttons Keypad buttons Decision buttons Status buttons Operation bars Touch to Continue buttons Page Designing Touch Panel Pages Overview Activating the Edit button 1. Press SETUP in the Main page to open the Setup page shown in Figure 19. 2. Press PROTECTED SETUP to open the password keypad shown in Figure 20. Page Page Creating a Page Adding a page Setting the page color Creating a Button Adding a button Resizing a button Button Properties Setting the button properties Setting the button type Setting the button border Page Setting the variable text code Setting the page flip Setting the button colors for channel-off conditions Adding text to a button Adding an icon to a button Adding a bitmap to a button Page Using TPDesign3 to Download Bitmaps, Icons, and Fonts Page Button Properties for External Pushbuttons Creating an IR Macro Button Pulse command Wait command Page What happens when the example macro executes Creating a Joystick Adding a joystick to a page Setting the joystick properties Page Setting the level code Setting the joystick colors/shades for channel-off conditions Creating a Bargraph Adding a bargraph to a page Setting the bargraph properties Setting the channel code Setting the level code Setting the bargraph colors/shades for channel-off conditions Linking the New Page to the Main Page Page Page Exiting Edit Mode Page Page Page Touch Panel Program Reference Overview Setup Page Beep Display timer Set time and date Double beep AXlink, output resolution, vX.XX, and serial number Setting brightness Protected setup Show palette Wireless status (optional WAV-PK) Page Wireless status (optional SMT-PK) Wireless settings for VPT-CP and VPT-GS Wireless Status for VPW-CP and VPW-GS Page Device range Server devices Protected Setup Page Baud Device base Device used Setup password Power up page Wake up message Auto assign Page password Calibrate Power up message message is received. Refer to the AXCESS Programming section for detailed programming information. System page Press the SYSTEM PAGE button (Figure 105) to open the System page (Figure 106). Page Page Editor Page tracking Sleep message Function show Wireless Settings for VPW-CP and VPW-GS Page Edit button Page Edit Bar - Button Menu Options Add Copy image Move Resize Delete Text/image Page Page Page Properties Page Page Page Page Page Page Save Paste Save default Set default Put on top Properties Page - Button Types General Page Page Page Joystick Page Vertical Bargraph Horizontal Bargraph Page Brightness Page Time Date Keypad Keyboard Setup Video Setup This sets the button to open the Video Setup page shown in Figure 174. Video Window Video Joystick Page RGB Setup Protected Properties Page - External Buttons External buttons Page Setting external button properties Page Menu Options Add Copy Rename Delete Page color Go to Popup on Popup off Move edit Snap grid Edit Bar - Quit Editor option Page Page AXCESS Programming Overview PC to ViewPoint Connections Figure 199 shows the connections required for connecting the ViewPoint to your PC. Programming the ViewPoint AXCESS Programming Changes System Send_Commands Page Page Page Page Gray Scale and Programming Numbers Colors/Shades of Gray and Programming Numbers Font Styles and Programming Numbers Border Styles and Programming Numbers Shorthand Send Commands Page Page Page Page Color/Gray Scale Send_Commands Page Page Variable Text Send Commands Page Shorthand Variable Text Commands Page Page Page Buttons String Commands Button Macro Commands Page Page Loading Infrared (IR) Files Overview IRLIBX Page Loading an IR File Page Page Page IR Memory Check Page Upgrading the Firmware Configuration Downloading the Firmware Page Page Specifications Page VPA-BP ViewPoint Rechargeable Battery Figure 229 shows the VPA-BP ViewPoint Rechargeable Battery. Figure 230 shows the specifications. VPA-CHG Fast-Cycle Battery Charger for VPA-BP ViewPort Docking Station Figure 233 shows the ViewPort Docking Station and Figure 234 lists the specifications. Page Contacting Sales and Technical Support Overview U.S. Sales and Technical Support Teams AMX International Offices Technical Support Page Page Index A B C D E F G H I R S T U V W