Troubleshooting

13

The copied document is reduced.

Cause

The document feed guides are not snug against the sides of the document you

 

are copying.

 

 

Remedy

Make sure that the document feed guides are both against the sides of the

 

document in the document feeder tray before you start copying. (See “Setting

 

the Document on the Machine,” on p. 3-3.)

Copied documents are cut at the margins.

Cause

The paper guides in the paper cassettes or the MP tray are not set with the

 

correct width of the paper loaded.

 

 

Remedy

Adjust the paper guides to the width of the paper that is loaded. (See Chapter 2,

 

“Getting Started,” in the Reference Guide.)

Other Troubles

Sending and receiving documents is too slow.

Cause 1 When sending, the document mode for scanning documents is set to ‘Ultra Fine’, ‘Super Fine’, ‘Fine’, or ‘Text/Photo’.

Remedy If the indicator for ‘Ultra Fine’, ‘Super Fine’, ‘Fine’, or ‘Text/Photo’ is lit, press [Resolution] to select ‘Standard’, or press [Document Type] to select ‘Text’. (See “Adjusting the Scan Settings,” on p. 3-4.)

Cause 2 Your machine is set for ECM (Error Correction Mode) receiving or sending.

Remedy Because the machine is constantly checking for errors during transmission, ECM receiving or sending requires more time. The machine is set to conduct all transactions using ECM. If transmission speed appears to be extremely slow, you may be able to speed up transmission time by turning ECM ‘OFF’. (See “TX (Send) Settings,” on p. 11-14,or “RX (Receive) Settings,” on p. 11-17.)

The documents received are not printed.

Cause 1 The paper cassettes are not set correctly into the machine.

Remedy Insert the paper cassettes all the way into the machine until they lock into place. (See Chapter 1, “Before You Start Using This Machine,” in the Reference Guide.)

Cause 2 The machine is in the Memory Reception mode.

Remedy Turn ‘OFF’ the Memory Lock. (See “Turning Memory Lock OFF and Printing Documents,” on p. 9-14.)

13-20When Trouble Occurs