DigiTech C0408 system manual Description of System Features

IMI 66-083 DeSCriDtiOn of Svstem Feat3

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DESCRIPTION OF SYSTEM FEATURES

ABANDONED HOLD RELEASE

If an on-hold party hangs up at the CO/PBX end of a connection, causing an interruption in the line current, the system will drop the line from the hold condition and return it to service. The time interval between hang-up and line-drop is programmable in line class of service programming with choices of either 50 msec or 350 msec. This feature is usually dependent upon special arrangements that must be made at the CO end of the connection. The line select indicator will turn off to indicate an idle line after a call on that line hasbeenabandoned.

ACCESS DENIED

Access to particular lines can be denied at certain stations in the system through system programming. A station user cannot select a denied line for use. This feature is programmable on a per line/per station basis in station class of service programming.

ACCOUNT CODE BUITON

Station class of service programming can be used to assign an Account Code button to any programmable button location at a station as part of the button mapping procedure. With this Account Code button available, the user can press it and then dial the account code without interrupting the call. Only the user of the Account Code button will hear the DTMF tones when the code is dialed. The distant on-line party will not hear the DTMF tones, and the line will not be placed on hold. The distant on-line party can be heard while the account code is being dialed.

ACCOUNT CODES WITH

POSITIVE VERIFICATION

Specific account codes can be assigned by station users to specific types of calls. The account codes are used by the system to identify calls by category, or special grouping, for call recording purposes. All calls with the same account code will be reported together by the station message detail accounting feature.

The system may be programmed to verify the user entered account code and sound an ermr tone if it is incorrect. The system may be programmed by call costing and SMDA reporting class of service programming to permit station users to enter account codes for incoming calls and/or out going calls if desired. Account codes are entered while on line either before an out going call is dialed or after the distant patty on an incoming call has hung up. On out going calls, the user who enters the account code is associated with the call record except when the call is

transferred. On transferred calls, the transferee is associated with the call record. On incoming calls, the last user active on a call is the one that is associated with the costed call record. The system can be programmed to place an appropriate message on the display to remind users of LCD speakerphones to enter an account code. Account codes may be from three to eight digits in length as set by class of service programming. When the user enters an account code, the system will force the use of the programmed length, but will verify only the first three digits to determine validity.

ALL-CALL PAGING

All-call paging allows all stations to receive announcements through the station speaker at once. All-call paging is also sent to the paging port where it can be applied to the input of an external paging amplifier. Origination of announcements must be via the station handset. Each station can be programmed to receive and/or originate all-call page. The ability to receive and originate all-call paging at a station is enabled by station class of service programming. Also see the discussion titled: Zone Paging.

AREA PAGING INTERFACE

Refer to the discussion titled: ExternalPaging Interface.

ASSIST Bull-ON

This feature allows a station user to program a button to be used for sending a message to an LCD speakerphone. Once programmed, the station user can press the ASSIST button at anytime and then press a DSS button to sound a tone burst at the called station and present a preprogrammed message in the station display. A message can be sent while on a call without alerting the distant party. This feature is useful for requesting assistance while engaging on a call. For example, a customer service representative could request assistance from a supervisor while talking to a problem caller. The supervisor, upon receiving the tone and noting the display message, could perform an executive override or service observing action to join the call or monitor it.

AUTOMATIC CALLBACK

If a busy tone is encountered after an intercom station is called, a special code number can be dialed that will cause the system to automatically ring the calling and called stations when the called station becomes idle.

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