DigiTech C0408 Self Diagnostics, Service Observing, Speakerphone Support, Station Speed Dial

.&ion of System Features lMl66-083

SELF DIAGNOSTICS

Each station can execute a self test when so enabled. This test verifies processor, indicator, and tone functions.

SERVICE OBSERVING

Service observing allows a third party to enter an in-progress call in an unannounced muted mode to monitor the conversation. There will be no warning tones sounded when the call entry is made. This feature is useful in allowing a supervisor to monitor the performance of an employee during a phone conversation with a client. For a station to provide the service observing feature, the executive override feature is automatically enabled when the service observing feature is enabled. Service Observing can be blocked by class of service programming on a station basis. Use station class of service programming to give a station service observing (and executive override) or block this feature.

SPEAKERPHONE SUPPORT

The optional speakerphone provides handsfree operation of all features, except voice-signalled intercom calls. The handset must be lifted for this purpose.

SQUARE/NON-SQUARE

CONFIGURATION

A system can be programmed to be square or non-square as desired. In a square system, the line 1 buttons of all telephone stations select line 1, the line 2 buttons select line 2, etc. In a non-square system, each line select button at every station may be assigned individually to select any line. Button mapping for line appearance can be performed on each station using the station class of service programming.

STATION MESSA(EbEDEAIL RECORDING

The SMDR feature generates a call record for printing as soon as the record is collected by the system. The call record is presented at an W-232 level as ASCII transmit data in an 80-column format at the data port available for that purpose. Refer to the discussion titled: Call Costing and SMDA Reporting.

STATION MONITORING WITH

DSS CALL PICKUP

The busy lamp field (BLF) of a station can provide visual indication of the idle, busy, and ringing status of monitored stations. Audible indication of direct and delayed ringing can also be provided if visual ring indication is enabled.

A one-button pickup of a ringing call at a monitored station can be made at the monitoring station by pressing the direct station selection (DSS) button associated with the ringing station.

The flashing BLF lights associated with visual ring indication can be enabled or disabled on a system-wide basis. When enabled, the audible indication of ringing can then be enabled on a station-by-station basis. Enable or disable visual ring indication on a system-wide basis with system class of service programming. Enable or disable audible ring indication on a station-by-station basis with station class of service programing.

STATION SPEED DIAL

Each station can be programmed to provide 10 speed dial numbers at the buttonpad buttons. Station speed dial numbers can be up to 18 digits in length and can include line or intercom selection, numbers, #, S, pauses, and flash signals. A pause is stored each time the HOLD button is pressed, and a flash signal is stored each time the TAP button is pressed.

STATION BY STATION PRIVACY

See the discussion titled: AutomaticPrivacy.

STATION MESSAGE DETAIL

ACCOUNTING (SMDA)

See the discussion titled: Call Costing and SMDA Reporting.

STATION-TO-STATION MESSAGING

If a station has a DSS/BLF appearance at another station, a callback message indication can be left at that station with the DSS/BLF appearance. By dialing a special code, the BLF light at the called station that is assigned to the calling station can be activated. This light indicates that a callback is requested. The light is automatically turned off tf a successful callback is made.

If a station number is not programmed for a DSS/BLF appearance at another station, attempting to place a call back message will cause the central message desk station to ring. lf there is no central message desk assigned, no action will occur.

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