DigiTech C0408 Conferencing ADD-ON, Conferencing Multiline, Conferencing Unsupervised

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__, ,,.rtion Of System Features lMl66-083

CONFERENCING - ADD-ON

With this feature, a station, operating in a private mode, can add up to four other stations to an outside call.

CONFERENCING - MULTILINE

This feature will allow one station to access up to four outside lines at the same time resulting in a conference arrangement. Conferencing is established through the

use of the TRANSKONF button. ,

CONFERENCING - UNSUPERVISED

After a conference between an internal party and a maximum of two external parties has been established, this feature allows the internal party to drop out of the conference by dialing a special code. The conference between the two outside parties continues in an unsupervised condition. Also refer to the discussion titled: Conferencing - Multiline.

DATA SECURITY

This data security feature will prevent any type of tone (DTMF, camp-on, barge-in, etc.) from interrupting a call that is active on a port programmed with the feature. This prevents interference to non-voice communications from occurring when the port is being used as a data port (when operating a modem through an OPX port for, example). Use station class of service programming to enable a data security port.

DEFAULT FUNCTIONAL PROGRAM

At initial power-up of the system, the operating features are set to a specific group of operating conditions (defautt conditions). The defautt conditions provide a complete operating system for normal use. tt can be left as a defautted system or reprogrammed as desired. Defauft conditions can be reset if desired. A system can be defaufted by system, line, and station class of service programming. A master clear will defauft the entire system and erase all stored programmable button information.

DEFAULT TOLL RESTRICTION

Two toll restriction tables are defaulted with pre-programmed values and are pre-assigned to all lines. The tables need only be assigned to the stations by programming action to put them into effect. The defaulted tables can be reprogrammed with different information using the normal programming procedure. Assign toll tables to stations using station class Of service programming. Reprogram toll tables using toll restriction table configuration class of service programming.

DELAYED RINGING

Pinging assignments are programmable. A station can be programmed to provide delayed ringing on some lines while providing immediate ringing on other lines. Delayed ringing is assigned to certain lines at each station through station class of service programming.

DEPARTMENTAL CALLING

DISTRIBUTION REPORT

The attendant station can request a Departmental Calling Distribution (DCD) report. The DCD report will provide a compilation of department call activity. The statistics that are reported are based on the department assignments that are active at the time of the report and are extracted from the SMDR records collected by the system. For a report to be generated, a department must exist. All calls that are included in the DCD report, must meet the following conditions before they are reported as department calls:

They must be incoming calls. Outgoing calls are not reported in the DCD report.

The port number of the line which received the call must be one that is assigned to a department.

The port number of the station which answered the call must be assigned to a department.

•A DCD report consists of the following columns of information:

Station Number: The station name or extension number of the station being reported.

Idle Tlme: The amount of time that the station is

on-hook and available to answer a call. ’ Dept. Calls: The amount of time spent on incoming calls that rang into the department and calls that were transferred to the department. Hold Time: The amount of time that department calls spent in an on-hold state at a particular station.

Avg. Dept. Calls: The average time per call (including on-hold time) that a station spent on a call.

WrapUpTIme: The time that a station spent in a wrap-up mode doing such things as follow-up paperwork. While a station is in a wrap-up mode, it does not receive department calls. The station user sets a wrap-up mode by pressing SHIFT DND and repeats the procedure to clear the wrap-up mode.

Missed Calls: The total number of calls that are not answered at a station and that are cycled by the system to another station for answering

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