HP 8000 s manual 176 8 Solving Printer Problems

Problem	Cause and Solution
(The printer is on, but not	The interface cable is not securely connected to both
receiving data (Data light	the printer and the computer. Remove and reconnect
does not blink and	the interface cable.
nothing prints),
	The network cable might be old or not working correctly.
continued)
	Replace the network cable with a new cable.
	The parallel cable might not be working correctly. Verify
	that the cable is IEEE-1284 compliant and no longer
	than 10 feet (approximately 3 meters), and that the
	parallel advanced function in the printer control panel is
	on. If necessary, turn the parallel advanced function off
	through the printer control panel and replace the cable.
	The network configurations on the configuration page
	do not match the configurations on the host computer.
	Configure the printer to match the computer
	configuration, or configure the host computer to match
	the printer. For network configuration information, see
	the getting started guide.
	If you have more than one LAN (local area network),
	the computer might be on a different LAN than the
	printer is on. Change LANs and reprint the job.
	If you are using Windows 9x, Windows NT or Windows
	2000, the host computer or the printer might not be
	shared correctly. For more information on sharing, see
	the Windows documentation.
	If you are using Novell NetWare, you might not have
	configured the queues properly. Use the
	HP Web JetAdmin software to configure the queues.
	For more information on configuring queues, see the
	HP Web JetAdmin online help.
	The computer port is not configured or working
	correctly. Connect another peripheral to this port to
	check the port operation.
	If you are using AppleTalk, the printer is not selected in
	the Chooser menu. Go to the Chooser menu. Select
	the printer type. In the list box, select the printer name.
	Select the printer port icon. When you close the
	Chooser menu, the settings will be saved.

176 8 Solving Printer Problems EN