Problem

Cause and Solution

 

 

 

 

 

 

Smudges

The printer recently had a media jam. Open and close

 

 

 

 

 

the front door to complete a printer self-cleaning cycle.

 

 

 

 

 

 

 

 

 

 

 

You recently changed to a different media size. Open

 

 

 

 

 

and close the front door to complete a printer

 

 

 

 

 

self-cleaning cycle.

 

 

 

 

 

 

 

 

 

 

 

If the previous page printed was a prepunched media

 

 

 

 

 

and there was an image in the location of the

 

 

 

 

 

prepunched holes, then this toner is deposited on the

 

 

 

 

 

back of the next page printed. Open and close the front

 

 

 

 

 

door to complete a printer self-cleaning cycle.

 

 

 

 

 

 

 

 

 

 

 

There might be an undetected jam in the printer. Open

 

 

 

 

 

and close the front door to allow the printer to clear the

 

 

 

 

 

jam. If the problem persists, remove the transfer drum.

 

 

 

 

 

Look between the drum surface and the drum handles

 

 

 

 

 

for a piece of media. Remove any media, and then

 

 

 

 

 

reinstall the transfer drum.

 

 

 

 

 

 

Uneven dark areas or

You are using a transparency that is outside the

lines in solid fill areas on

specifications for this printer. Use HP brand

transparencies

transparencies to produce the best image quality for the

 

 

 

 

 

printer. For media specifications, see “Supported Media

 

 

 

 

 

Weights and Sizes for Input Trays” in chapter 3.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Repetitive defects

The printer should be cleaned. Open and shut the front

 

 

 

door of the printer to complete a printer self-cleaning

 

 

 

cycle. If the problem persists, see “Cleaning the

 

 

 

Transfer Drum” later in this chapter.

If the previous page printed was a prepunched media and there was an image in the location of the prepunched holes, then toner will be deposited on the back of the next page printed. Open and close the front door to complete a printer self-cleaning cycle.

EN

Print Quality Problems 195

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HP 8000 s manual Problem Cause and Solution