Problem

Cause and Solution

 

 

(Media jams, continued)

If you are using the optional multi-bin mailbox, do not

 

remove pages from the output bins until the printer is

 

finished printing.

 

 

 

Repeated jams in the fuser area might indicate that the

 

fuser is not installed correctly. Press down on the large

 

green lever on the left side to lock it into place. Also,

 

rotate the blue levers on either side of the fuser up until

 

they snap into place.

 

 

 

Repeated jams in the transfer area might indicate that

 

the transfer drum is not installed correctly. Remove the

 

transfer drum and reinstall it, making sure the knobs on

 

the sides of the transfer drum are in the guides inside

 

the printer.

 

 

 

Repeated jams in the multi-bin mailbox area might

 

indicate that the printer and multi-bin mailbox are set up

 

on an uneven floor. Remove the toner cartridges, and

 

then move the printer to a level location. Reinstall the

 

toner cartridges.

 

 

 

Repeated paper jams between the printer and the

 

optional 3000-sheet Stapler/Stacker or optional

 

3000-sheet Stacker might mean that the printer and the

 

optional 3000-sheet Stapler/Stacker or 3000-sheet

 

Stacker are set up on an uneven floor. Level the device.

 

See the installation guide that came with the device for

 

instructions.

 

 

 

The printer consumables are wearing out. Check the

 

printer control panel for messages prompting you to

 

replace consumables, or print a configuration page to

 

verify the current status of the consumables. For the

 

consumable replacement schedule, see “Frequency for

 

Replacing Printer Consumables” in chapter 6.

 

 

 

CLEAR INPUT JAM displays on the front panel and will not

 

clear even though there is no paper in the path. Or, tray

 

2, 3, or 4 misfeeds or continually jams when feeding.

 

Inspect the feed rollers. Ensure that they are completely

 

installed on the shaft (they should click into place).

 

 

166 8 Solving Printer Problems

EN

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HP 8000 s manual Problem Cause and Solution