Problem

Cause and Solution

 

 

Partial printout

The media was loaded in tray 1 incorrectly. Load letter-

 

or A4-sized media with the long edge toward the

 

printer. Load media sizes larger than letter or A4 with

 

the short edge toward the printer.

 

 

 

Verify that the media size set in the printer driver and

 

the actual size of the media match. For information on

 

configuring the printer driver, see the online help.

 

 

 

A memory error message appears on the printer

 

control panel display. Delete from the printer memory

 

any unwanted downloaded fonts, style sheets, macros,

 

and forms, or add more memory to the printer.

 

 

 

If there are missing random characters, the parallel

 

cable might be old or bad. Replace the cable with an

 

IEEE-1284 compliant parallel cable.

 

 

 

The printer files contain errors. Check your application

 

to make sure the print files are error free by 1) trying to

 

print another file that you know is error free from within

 

the same application or 2) printing the file in question

 

from another application.

 

 

Drifting text between

Your application is not resetting the printer to the top of

consecutive pages

the page. See the software application notes or the

 

PCL Technical Reference Manual for specific

 

information.

 

 

PostScript job prints as

If you are using a non-Windows or custom-built

text

application, it is possible that the PostScript job header

 

is not being sent down to the printer with the file. For

 

more information about sending a PostScript job

 

header with your file, see the application's

 

documentation.

 

 

 

Your file might have an error in the PostScript code. Try

 

reprinting the document. For more information on

 

printing PostScript files, see the application's

 

documentation.

 

 

184 8 Solving Printer Problems

EN

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HP 8000 s manual PCL Technical Reference Manual for specific