Problem | Cause and Solution |
|
|
(Missing colors, | You might be operating the printer in excessively humid |
continued) | conditions. Make sure the printer is operating within the |
| environmental specifications listed in appendix B. |
|
|
| A new toner cartridge was installed without removing all |
| of the toner packaging. Remove the toner cartridge. |
| Remove all packaging, verify that the orange tab has |
| been pulled and the seal has been removed. Reinstall |
| the toner cartridge. |
|
|
| The printer might not be recognizing that the toner |
| levels are low. Open the front door, and remove and |
| reinstall each toner cartridge. Close the front door. |
| Replace the toner cartridges if TONER LOW REPLACE |
| <Color> or TONER OUT REPLACE <Color> appears on |
| the printer control panel display. |
|
|
Print is black instead of | The color mode is not selected in your application or |
color | printer driver. Select the color mode instead of the |
| grayscale or black and white mode in your application |
| or printer driver. For more information, see the online |
| help for the application or printer driver. |
|
|
| The correct printer driver is not selected in your |
| application. Select the printer driver for this printer. For |
| more information, see the online help for the printer |
| driver. |
|
|
| The printer is not working correctly. Verify the printer |
| operation by printing a configuration page from the |
| printer control panel. If no color appears on the |
| configuration page, contact a local authorized HP |
| dealer for service. |
|
|
Inconsistent colors after | You are not using the correct toner cartridges. Use only |
replacing the toner | the HP toner cartridges that were designed for this |
cartridges | printer. HP has designed the printer, toner cartridges, |
| and toner formula to work together to give you optimal |
| image quality from the printer. For part number |
| information, see “Accessories, Options, and Related |
| Products” later in this chapter. |
|
|
| A new toner cartridge was installed without removing all |
| of the toner packaging. Remove the toner cartridge. |
| Remove all packaging, verify that the orange tab has |
| been pulled and the seal has been removed. Reinstall |
| the toner cartridge. |
|
|
186 8 Solving Printer Problems | EN |