Problem | Cause and Solution |
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|
(Transparencies or | Verify that the media is being inserted far enough into |
glossy paper will not feed | the tray 1. Insert the media into the tray 1 until the |
from trays 1, 2, or 3, | media is tight against the printer, and slide the media |
continued) | width guides until they touch both sides of the media |
| without bending the media. |
|
|
| Only one sheet is loaded in the input tray. Load more |
| than one sheet in the input tray. |
|
|
| The media does not meet the specifications for this |
| printer. For media specifications, see “Supported Media |
| Weights and Sizes for Input Trays” in chapter 3. |
|
|
Envelopes jam or will not | Envelopes can only be printed from tray 1. If the |
feed in the printer | envelopes are in another input tray, remove the |
| envelopes and place them in tray 1. |
|
|
| Envelopes can only be printed on the front (smooth) |
| side. If the envelopes are loaded |
| remove the envelopes and place them flap down on tray |
| 1 with the return address area (short edge of the |
| envelope) toward the printer. |
|
|
| Verify that the envelopes are being inserted far enough |
| into the tray 1. Insert the envelopes into the tray 1 until |
| the envelopes are tight against the printer, and slide the |
| media width guides until they touch both sides of the |
| envelopes without bending the envelopes. |
|
|
| The envelope does not meet the specifications for this |
| printer. For envelope specifications, see “Supported |
| Media Weights and Sizes for Input Trays” in chapter 3. |
|
|
Media is not going to the | Verify that the correct output bin is selected in the |
correct output bin | printer driver. For more information on changing printer |
| driver settings, see the online help. |
|
|
| The media does not meet the specifications for the |
| output bin. For media specifications, see “Supported |
| Media Weights and Sizes for Input Trays” in chapter 3. |
|
|
| If you are trying to send print jobs to an optional |
| |
| or optional |
| device has been installed on the printer and in the |
| printer driver. Also verify the |
| which will affect the print job destination. |
|
|
EN | Media Handling Problems 171 |