Problem

Cause and Solution

 

 

(Transparencies or

Verify that the media is being inserted far enough into

glossy paper will not feed

the tray 1. Insert the media into the tray 1 until the

from trays 1, 2, or 3,

media is tight against the printer, and slide the media

continued)

width guides until they touch both sides of the media

 

without bending the media.

 

 

 

Only one sheet is loaded in the input tray. Load more

 

than one sheet in the input tray.

 

 

 

The media does not meet the specifications for this

 

printer. For media specifications, see “Supported Media

 

Weights and Sizes for Input Trays” in chapter 3.

 

 

Envelopes jam or will not

Envelopes can only be printed from tray 1. If the

feed in the printer

envelopes are in another input tray, remove the

 

envelopes and place them in tray 1.

 

 

 

Envelopes can only be printed on the front (smooth)

 

side. If the envelopes are loaded upside-down in tray 1,

 

remove the envelopes and place them flap down on tray

 

1 with the return address area (short edge of the

 

envelope) toward the printer.

 

 

 

Verify that the envelopes are being inserted far enough

 

into the tray 1. Insert the envelopes into the tray 1 until

 

the envelopes are tight against the printer, and slide the

 

media width guides until they touch both sides of the

 

envelopes without bending the envelopes.

 

 

 

The envelope does not meet the specifications for this

 

printer. For envelope specifications, see “Supported

 

Media Weights and Sizes for Input Trays” in chapter 3.

 

 

Media is not going to the

Verify that the correct output bin is selected in the

correct output bin

printer driver. For more information on changing printer

 

driver settings, see the online help.

 

 

 

The media does not meet the specifications for the

 

output bin. For media specifications, see “Supported

 

Media Weights and Sizes for Input Trays” in chapter 3.

 

 

 

If you are trying to send print jobs to an optional

 

multi-bin mailbox, optional 3000-sheet Stapler/Stacker,

 

or optional 3000-sheet Stacker, verify that the specific

 

device has been installed on the printer and in the

 

printer driver. Also verify the multi-bin mailbox mode,

 

which will affect the print job destination.

 

 

EN

Media Handling Problems 171

Page 172
Image 172
HP 8000 s manual Media Weights and Sizes for Input Trays in chapter