Configuration page ..........................................................................................

172

Print quality troubleshooting tools ....................................................................................

173

Repetitive image-defect ruler ..........................................................................

173

Control-panel menus .......................................................................................................

174

Use the menus ................................................................................................

174

Show Me How menu .......................................................................................

174

Retrieve job menu ...........................................................................................

175

Information menu ............................................................................................

176

Paper handling menu ......................................................................................

177

Manage supplies menu ...................................................................................

177

Configure device menu ...................................................................................

178

Printing menu .................................................................................

178

Print Quality menu ..........................................................................

180

System setup menu ........................................................................

183

I/O menu .........................................................................................

187

Resets menu ..................................................................................

194

Diagnostics menu ............................................................................................

194

Service menu ..................................................................................................

196

Interpret control-panel messages ....................................................................................

197

Control-panel message types .........................................................................

197

Control-panel messages .................................................................................

197

Event-log messages ........................................................................................................

215

Print an event log ............................................................................................

215

Show an event log ...........................................................................................

215

Sample event-log page ...................................................................................

216

Clear an event log ...........................................................................................

216

Event-log messages ........................................................................................

217

Clear jams ........................................................................................................................................

219

Common causes of jams .................................................................................................

219

Jam locations ...................................................................................................................

220

Clear jams from the input trays ........................................................................................

222

Clear jams from the duplexer ...........................................................................................

226

Clear jams from the output areas ....................................................................................

231

Clear jams from inside the product ..................................................................................

234

Registration and transfer area .........................................................................

234

Jam causes and solutions ...............................................................................................

236

Avoid repeated jams .......................................................................................................

240

Change jam recovery .......................................................................................................

241

Solve paper-handling problems ........................................................................................................

242

Product feeds multiple sheets ..........................................................................................

242

Product feeds incorrect page size ...................................................................................

242

Product pulls from incorrect tray ......................................................................................

243

Paper does not feed automatically ..................................................................................

243

Paper does not feed from Tray 2, 3, or 4 .........................................................................

244

ENWW

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