Solve
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray.
Product feeds multiple sheetsProduct feeds multiple sheets
Cause | Solution |
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The input tray is overfilled. Open the tray and verify that the | Remove excess paper from the input tray. |
paper stack is below the maximum stack height mark. |
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Print paper is sticking together. | Remove paper, flex it, rotate it 180 degrees or flip it over, and |
| then reload it into the tray. |
| NOTE: Do not fan paper. Fanning can cause static electricity, |
| which can cause paper to stick together. |
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Paper does not meet the specifications for this product. | Use only paper that meets HP paper specifications for this |
| product. |
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Trays are not properly adjusted. | Make sure that the paper guides match the size of paper being |
| used. |
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Product feeds incorrect page size
Cause | Solution |
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The correct size paper is not loaded in the input tray. | Load the correct size paper in the input tray. |
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The correct size paper is not selected in the software program | Confirm that the settings in the software program and printer |
or printer driver. | driver are correct, because the software program settings |
| override the printer driver and control panel settings, and the |
| printer driver settings override the control panel settings. For |
| more information, see the product user guide. |
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The correct size paper for the tray is not selected in the product | From the control panel, select the correct size paper for the |
control panel. | tray. |
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The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the paper size for which the tray is configured. |
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The guides in the tray are not against the paper. | Verify that the paper guides are touching the paper. |
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242 Chapter 3 Solve problems | ENWW |