
Solve problems checklist
The following checklist contains basic questions that you can ask the customer to help define problems quickly.
Table
Environment | ● | Is the product installed in a suitable environment? See Environmental specifications on page 309. |
| ● | Is the product installed on a solid, level surface? |
| ● | Is the supply voltage (from the wall receptacle) within the product's rated voltage (see Electrical |
|
| |
| ● | Is the power cord fully seated into both the product and the electrical receptacle in the wall? |
| ● | Is the product exposed to direct sunlight? |
|
|
|
Media | ● | Does the customer use only supported print media? |
| ● | Is the media in good condition (no curl, folds, or other flaws)? |
| ● | Is the media stored correctly and within environmental limits? |
| ● | Is the correct side of the page printed on first? |
| ● | Is |
|
|
|
Input trays | ● | Is the correct amount of media loaded in the tray (not stacked above the arrows embossed in the |
|
| tray)? |
| ● | Is the media placed in the tray correctly? |
| ● | The sliding media guides in the tray might be too tight to too loose. |
|
| 1. | Remove the tray from the product. |
|
| 2. | Remove the stack of paper. |
|
| 3. | Slide the media guides until the guide indicators align with the size of paper that you are using. |
|
|
| NOTE: The supported paper sizes for the tray are embossed in the tray. |
|
| 4. | Replace the stack of paper. |
|
| 5. | Install the tray in the product, and resend the print job. |
| ● | Is the tray cassette installed correctly in the product? | |
|
|
| |
Print cartridge | ● | Is the print cartridge installed correctly? | |
|
|
| |
Fuser | ● | Is the fuser installed correctly? | |
|
|
| |
Covers and doors | ● | Is the cartridge door fully closed? | |
| ● | Is the rear door | |
|
|
|
|
128 Chapter 3 Solve problems | ENWW |