Service menu

The SERVICE menu is PIN-protected for added security. Only authorized service people have access to the SERVICE menu. When you select SERVICE from the list of menus, the product prompts you to type an eight-digit PIN number.

●The PIN for the HP LaserJet P3015 models is 07301509.

1.Press the Menu button .

2.Press the down arrow button or the up arrow button to navigate to the SERVICE menu, and then press the OK button.

3.Type the PIN using the alphanumeric keypad (for the base model, use the arrow keys).

4.Press the OK button to accept the PIN and open the SERVICE menu.

The following menu items appear in the SERVICE menu:

●CLEAR EVENT LOG: Use this item to clear the product event log.

●CLEAR BOOTLOADER PASSWORD: Use this item to clear the password that was set to prevent someone from performing an unauthorized cold reset, resetting factory defaults, or changing sleep mode settings from the RESETS menu.

●TOTAL PAGE COUNT: After replacing the formatter, use this item to reset the page count so that the figure continues to represent the page count for the product engine.

●REFURBISH CYCLE COUNT: Use this item to record the page count when the product was refurbished.

●SERIAL NUMBER: After replacing the formatter, use this item to reset the product serial number.

●SERVICE ID: See Service ID on page 261, Restore service ID on page 261, and Convert the service ID to an actual date on page 261.

●COLD RESET PAPER: Select this item to rest the default paper size when the formatter is replaced or factory settings are restored (see Resets menu on page 194).

When a formatter is replaced or factory settings are restored in a country/region that uses A4 as the standard paper size, use this item to reset the default paper size.

196 Chapter 3 Solve problems

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