Jam in the rear door and fuser area (delivery-stationary jam)

Cause

Solution

 

 

Dirt or scratches on the fuser delivery upper guide or the fuser- delivery lower guide.

●Clean the fuser-delivery upper guide or fuser-delivery lower guide if dirt or if there is a toner build up on it.

●Replace the fuser if the guides are deformed or scratched. See Fuser on page 100.

The fuser delivery roller is dirty, worn or deformed.

●Clean the fuser delivery roller if it is dirty.

●Replace the fuser if the fuser delivery roller is worn or deformed. See Fuser on page 100.

Fuser delivery sensor (PS2) lever is defective.

Replace the fuser. See Fuser on page 100.

 

 

The face-down tray media-full sensor lever is defective.

● Check the sensor lever and place it in correct position to

 

move smoothly and freely.

 

● Replace the top cover if the sensor lever is damaged. See

 

Top cover on page 84.

 

 

The face-down delivery roller is worn or deformed.

Replace the face-down delivery roller.

 

 

The fuser film or the fuser roller is defective.

Replace the fuser. See Fuser on page 100.

 

 

Jams in the top cover, rear door, fuser, and duplex area (residual media jam)

Cause

Solution

 

 

Residual media in the product.

Check the media path and remove any residual media.

 

 

The TOP sensor (P215) lever is defective.

● Check the sensor lever and place it in correct position to

 

move smoothly and freely.

 

● Replace the product if the sensor lever is damaged.

 

 

Poor contact of the TOP sensor (PS215) connector.

Reconnect the connector (J507) on the high-voltage power

 

supply.

 

 

The TOP sensor (PS215) is defective.

Replace the sensor.

 

 

The media width sensor (PS225) lever is defective

● Check the sensor lever and place it in correct position to

 

move smoothly and freely.

 

● Replace the product if the sensor lever is damaged.

 

 

Poor contact of the media width sensor (PS225) connector.

Reconnect the connector (J513) on the high-voltage power

 

supply.

 

 

The media width sensor (PS225) is defective.

Replace the sensor.

 

 

The fuser delivery sensor (PS2) lever is defective

● Check the sensor lever and place it in correct position to

 

move smoothly and freely.

 

● Replace the fuser if the sensor lever is damaged. See

 

Fuser on page 100.

 

 

238 Chapter 3 Solve problems

ENWW