Table 3-7Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

52.XY ERROR

A laser/scanner error has occurred.

1.

From the DIAGNOSTICS menu, run the

For help press

X = 0, Y = 0: scanner error

 

laser/scanner motor component test.

 

Verify that you can hear the motor

alternates with

X = 2, Y = 0: scanner rotation error

 

rotate.

 

 

52.XY ERROR

 

2.

If you cannot hear the motor rotate,

 

 

verify that connector J1702 and J1505

To continue turn off then on

 

 

are fully seated on the DC controller

 

 

PCA (ECU).

 

 

3.

Verify that the connector J12 on the

 

 

 

laser/scanner assembly is securely

 

 

 

attached.

 

 

4.

If the error persists, replace the laser/

 

 

 

scanner assembly.

 

 

 

53.X0.01 ERROR

The product does not support the DIMM.

Replace the DIMM with one that the product

UNSUPPORTED DIMM

 

supports.

 

 

 

 

 

 

 

55.XX.YY DC CONTROLLER ERROR

A temporary printing error occurred.

1.

Turn the product off and then on.

For help press

 

2.

Remove any third-party memory or USB

alternates with

 

 

device, and then turn the product off and

 

 

then on.

55.XX.YY DC CONTROLLER ERROR

 

3.

Remove and then reinstall the formatter.

To continue turn off then on

 

4.

If the error persists, remove the

 

 

 

formatter and perform an engine test

 

 

 

(see Engine-test button on page 134). If

 

 

 

the engine test page fails to print,

 

 

 

replace the DC controller (part of the

 

 

 

ECU). If the engine test page prints,

 

 

 

replace the formatter.

 

 

 

 

56.X ERROR

The input device is unknown.

1.

Turn the product off and then on.

For help press

56.1 = unknown input device

2.

Reinstall all the input devices.

alternates with

 

3.

Remove all non-HP paper handling

56.X ERROR

 

 

devices.

 

 

 

To continue turn off then on

57.XX ERROR For help press

alternates with

57.XX ERROR

To continue turn off then on

A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2).

57.03: sub fan FM2 error

57.04: main fan FM1 error

1.Turn the product off and then on.

2.Verify that the main fan connection at connector J1606 on the DC controller PCA (ECU) is firmly seated.

3.Verify that the sub fan connection at connector J1505 on the DC controller PCA (ECU) is firmly seated.

4.Turn the printer on and verify each fan is spinning.

5.Replace the main fan or the sub fan if they are not operational.

ENWW

Tools for troubleshooting 203