Table 3-7Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

68.X STORAGE ERROR SETTINGS

An error occurred in the product permanent

Press the OK button to resume printing.

CHANGED

storage and one or more product settings has

Print a configuration page, a menu map, and

 

been reset to its factory default.

For help press

 

check the product settings to determine

alternates with

 

which values have changed.

 

If the error does not clear, turn the product off

68.X STORAGE ERROR SETTINGS

 

 

and then on.

CHANGED

 

 

 

To continue press OK

 

 

 

 

 

 

69.X ERROR

Duplexer mechanism has failed.

Turn the product off and then on.

 

 

 

 

79.XXXX ERROR

The product detected a critical hardware

1.

Press the stop button to clear the

To continue turn off then on

error.

 

print job from the product memory. Turn

 

 

the product off and then on.

 

 

2.

Try printing a job from a different

 

 

 

program. If the job prints, go back to the

 

 

 

first program and try printing a different

file. If the message displays only with a certain program or print job, contact the software vendor for assistance.

If the message persists with different programs and print jobs, try these steps.

1. Turn the product off.

2. Disconnect all cables to the product that connect it to the network or computer.

3. Remove all the memory DIMMs or third- party DIMMs from the product. Then reinstall the memory DIMM.

4. Remove the EIO device from the product.

5. Turn the product on.

If the error no longer exists, follow these steps.

1. Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device.

2. Replace the DIMM or EIO device that you determine caused the error.

3. Reconnect all cables that connect the product to the network or computer.

ENWW

Tools for troubleshooting 205