Table
Problem | Image example | Solution |
Stop a print job during the print operation before it is complete, then remove the print cartridge. Open the photosensitive drum shield, and look at the toner image on the drum.
◦If the image is not fully transferring to the page, replace the transfer roller. See Transfer roller on page 92. Go to step 6.
◦If the toner on the drum is faint, replace the laser/scanner. See Laser/ scanner on page 107. Go to step 9.
6.The transfer roller shaft might be dirty. Remove the transfer roller and clean the shaft to ensure good contact. See Transfer roller on page 92.
7.If the transfer roller is deformed or damaged, replace the roller. See Transfer roller on page 92.
8.The
9.The laser/scanner might be damaged. Replace the laser/scanner. See Laser/ scanner on page 107.
If replacing the laser/scanner does not resolve the problem and the high- voltage power supply was not replaced (step 8), replace the
Specks (front or back of | Specks might appear on a page after a jam has been cleared. |
the page is dirty) |
|
1. The paper might be dirty. Use a new package of paper. make sure that the paper is stored correctly. See your product user guide.
2.Print a few more pages to see if the problem corrects itself.
3.Clean the inside of the product and run a cleaning page to clean the fuser. See Print Quality menu on page 180.
4.Try using a different type of paper.
5.Check the print cartridge for leaks. If the print cartridge is leaking, replace it.
6.The cassette pickup roller might be dirty. Clean the roller. If it cannot be cleaned, replace the roller. See Tray 2, Tray 3, or Tray 4 pickup roller on page 88.
7.Repetitive dirt marks can be caused by the registration roller, transfer roller or pressure roller. Use the Repetitive
8.The
9.The delivery rollers might be dirty. Clean the rollers.
248 Chapter 3 Solve problems | ENWW |