print job from the product memory.
3. Turn off the product, and then turn it on.
4. Print a document from a different software program. If the job prints, return to the first program and try to print a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance.
5. If the message persists with different software programs and print jobs, disconnect the cables to the product that connect it to the network or computer.
6. Turn off the product.
7. Remove all EIO devices from the product.
8. Turn on the product.
9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device.
10. Replace an EIO device if you determine that it causes the error.
Tools for troubleshooting 201
Press the stop button
to clear the
1. Turn off the product, and then turn it on.
2.
Recommended action
1. Press the OK button to see if the page will print. If necessary, turn the product off and then on.
2. Verify that the correct size paper is loaded in the input tray.
3. Verify that the loaded paper meets HP specifications. If the paper sticks together, the paper defect sensors will detect a sheet of paper longer than what is expected in the product.
4. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match.
Table
Control panel message | Description |
|
|
41.X ERROR | A temporary printing error occurred. |
For help press |
|
alternates with |
|
41.X ERROR |
|
To continue press OK |
|
49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred that caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. Sometimes electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be
ENWW