Table 3-9Image defect examples (continued)

Problem

Image example

Solution

 

 

 

 

 

 

 

Dropouts

 

 

 

 

1.

Make sure that the environmental specifications for the product are being met.

 

 

 

 

 

 

 

 

 

 

See Environmental specifications on page 309.

 

 

 

 

 

2.

If the paper is rough, and the toner easily rubs off, open the CONFIGURE

 

 

 

 

 

 

DEVICE menu at the product control panel. Open the PRINT QUALITY

 

 

 

 

 

 

submenu, select FUSER MODES, and then select the paper type you are

 

 

 

 

 

 

using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more

 

 

 

 

 

 

completely onto the paper. For more information, see the product user guide.

 

 

 

 

 

 

 

 

 

 

 

 

3.

Try using a smoother paper.

 

 

 

 

 

4.

If the transfer roller is deformed or damaged, replace the roller. See Transfer

 

 

 

 

 

 

roller on page 92.

 

 

 

 

 

5.

The high-voltage contact of the static eliminator with the print cartridge might

 

 

 

 

 

 

be dirty. Clean the contact.

 

 

 

 

 

6.

The photosensitive drum, primary charging roller, or developing roller might

 

 

 

 

 

 

be damaged. Replace the print cartridge.

 

 

 

 

 

7.

The fuser film might be scratched or dirty. Replace the fuser. See Fuser

 

 

 

 

 

 

on page 100.

 

 

 

 

 

8.

The high-voltage power supply might be damaged. Replace the high-voltage

 

 

 

 

 

 

power supply. See High-voltage power supply (HVPS) on page 121.

 

 

 

 

 

 

 

Lines

 

 

 

 

1.

Print a few more pages to see if the problem corrects itself.

 

 

AaBbCc

 

 

 

 

 

2.

Clean the inside of the product and run a cleaning page to clean the fuser. See

 

 

 

AaBbCc

 

 

 

 

 

 

the Print Quality menu on page 180 for cleaning page information, and Clean

 

 

 

AaBbCc

 

 

the product on page 254.

 

 

 

 

 

 

 

 

 

AaBbCc

 

3.

The photosensitive drum might be scratched. Replace the print cartridge.

 

 

 

AaBbCc

 

4.

The fuser-inlet guide might be dirty. Clean the guide.

 

 

 

 

 

 

 

 

 

 

5.

The fuser film might be scratched. Replace the fuser. See Fuser

 

 

 

 

 

 

on page 100.

Horizontal lines

Aa BbC c

Aa BbC c

Aa BbC c

Aa BbC c

Aa BbC c

1.The photosensitive drum might be scratched. Replace the print cartridge.

2.The fuser film might be dirty or damaged. Replace the fuser. See Fuser on page 100.

ENWW

Solve image-quality problems 249