Solve image-quality problems

Image defect examples

These examples identify the most common print-quality problems. If you still have problems after trying the suggested solutions, contact HP Customer Support.

Table 3-9Image defect examples

Problem

Image example

 

Solution

 

 

 

 

 

 

Blank page

 

 

1.

The laser/scanner shutter on the print cartridge might be damaged. Replace

 

 

 

 

 

 

 

the print cartridge.

 

 

 

2.

The laser/scanner shutter on the laser/scanner might be damaged. Replace

 

 

 

 

 

the laser/scanner. See Laser/scanner on page 107.

 

 

 

3.

The laser/scanner might be damaged. Replace the laser/scanner. See Laser/

 

 

 

 

 

scanner on page 107.

 

 

 

 

 

 

 

 

 

4.

Poor developing bias with the cartridge contacts. Clean the contact on the print

 

 

 

 

 

cartridge.

 

 

 

5.

The high-voltage power supply might be damaged. Replace the high-voltage

 

 

 

 

 

power supply. See High-voltage power supply (HVPS) on page 121.

 

 

 

 

 

 

Light print (partial page)

 

 

 

1.

Make sure that the print cartridge is fully installed.

 

 

 

 

 

 

 

2.

The print cartridge might be almost empty. Check the supplies status, and

 

 

 

 

 

replace the print cartridge if necessary.

 

 

 

 

3.

The paper might not meet HP specifications (for example, the paper is too

 

 

 

 

 

moist or too rough).

 

 

 

 

 

 

 

 

 

 

 

 

Light print (entire page)

 

 

 

1.

Make sure that the print cartridge is fully installed.

 

 

 

 

 

 

 

2.

Make sure that the ECONOMODE setting is turned off at the control panel and

 

 

 

 

 

in the printer driver. For more information, see the product user guide.

 

 

 

 

3.

Open the CONFIGURE DEVICE menu at the product control panel. Open the

 

 

 

 

 

PRINT QUALITY submenu and increase the TONER DENSITY setting. For

 

 

 

 

 

more information, see the product user guide.

 

 

 

 

 

 

 

 

 

4.

Try using a different type of paper.

 

 

 

5.

The print cartridge might be reaching its estimated end of life. Check the

 

 

 

 

 

supplies status, and replace the print cartridge if necessary.

 

 

 

 

 

 

ENWW

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