Table 3-1Initial troubleshooting checklist (continued)

Condensation

● Does condensation occur following a temperature change (particularly in winter following cold

 

storage)? If so, wipe off the affected parts or leave the product on for 10 to 20 minutes and then try

 

to resume printing.

 

● Was a print cartridge opened soon after it was moved from a cold room to a warm one? If so, allow

 

the print cartridge and the product to acclimate to room temperature for one to two hours.

 

 

Miscellaneous

● Are any non-HP components installed? Check for any non-HP components (print cartridge, memory

 

modules, and EIO cards) installed in the product and remove them. Hewlett-Packard recommends

 

the use of HP components in its products.

 

● Network models only: Remove the product from the network, and make sure that the failure is with

 

the product before beginning troubleshooting.

 

 

ENWW

Solve problems checklist 129