Table
Problem | Image example | Solution | |
|
|
|
|
Horizontal white lines |
| 1. | The photosensitive drum might be scratched, or the developing roller might be |
| |||
|
|
| damaged. Replace the print cartridge. |
|
| 2. | The fuser film might be damaged. Replace the fuser. See Fuser |
|
|
| |
|
|
|
|
|
|
|
|
Black page |
| 1. | The |
|
| 2. | The primary charging roller might be defective. Replace the print cartridge. |
|
| 3. | The |
|
|
| power supply. See |
|
|
|
|
|
|
|
|
Tire tracks
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
This defect typically occurs when the print cartridge has far exceeded its estimated life. For example, if you are printing a very large quantity of pages with very little toner coverage.
1.The print cartridge might need to be replaced.
2.Reduce the number of pages that you print with very low toner coverage.
White spots on black or in |
|
|
| 1. | Print a few more pages to see if the problem corrects itself. |
|
|
| |||
the image |
|
|
| 2. | Make sure that the type and quality of the paper you are using meet |
|
|
|
| ||
|
|
|
|
| HP specifications. For more information, see the product user guide. |
|
|
|
| 3. | Make sure that the environmental specifications for the product are being met. |
|
|
|
|
| See the product user guide. |
|
|
|
| 4. | The print cartridge might need to be replaced. |
|
| 5. | If the transfer roller is deformed or damaged, replace the roller. See Transfer | ||
|
|
|
|
| |
|
| 6. | The transfer roller shaft might be dirty (poor contact). Remove the transfer | ||
|
|
|
|
| roller and clean the shaft. See Transfer roller on page 92. |
|
| 7. | The | ||
|
|
|
|
| power supply. See |
|
|
|
|
|
|
Scattered lines |
| 1. | Make sure that the type and quality of the paper you are using meet | ||
|
| ||||
|
|
|
|
| HP specifications. For more information, see the product user guide. |
|
|
| 2. | Make sure that the environmental specifications for the product are being met. | |
|
|
|
|
| |
|
|
|
|
| |
|
|
| 3. | Turn over the paper in the tray. Also, try rotating the paper 180°. | |
|
|
| 4. | Open the CONFIGURE DEVICE menu at the product control panel. Open the | |
|
|
|
|
| PRINT QUALITY submenu and change the TONER DENSITY setting. For |
|
|
|
|
| more information, see the product user guide. |
|
| 5. | Open the CONFIGURE DEVICE menu at the product control panel. On the | ||
|
|
|
|
| PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON. For |
|
|
|
|
| more information, see the product user guide. |
|
|
|
|
|
|
ENWW | Solve |