Table 3-9Image defect examples (continued)

Problem

Image example

Solution

 

 

 

 

 

Curl or wave

 

 

1.

Turn over the paper in the tray. Also, try rotating the paper 180°.

 

 

 

2.

Make sure that the type and quality of the paper you are using meet

 

 

 

 

HP specifications. For more information, see the product user guide.

 

 

 

3.

Make sure that the environmental specifications for the product are being met.

 

 

 

 

See Environmental specifications on page 309.

 

 

 

4.

Try printing to a different output bin.

 

 

 

5.

If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at

 

 

 

 

the product control panel. On the PRINT QUALITY submenu, select FUSER

 

 

 

 

MODES, and then select the paper type you are using. Change the setting to

 

 

 

 

LOW, which helps reduce the heat in the fusing process. You must also set

 

 

 

 

the type of paper for the tray you are using. For more information, see the

 

 

 

 

product user guide.

 

 

 

 

 

Wrinkles or creases

 

 

1.

Print a few more pages to see if the problem corrects itself.

 

 

 

2.

Make sure that the environmental specifications for the product are being met.

 

 

 

 

See Environmental specifications on page 309.

 

 

 

3.

Turn over the paper in the tray. Also, try rotating the paper 180°.

 

 

 

4.

Make sure that paper is loaded correctly and all adjustments have been made.

 

 

 

 

For more information, see the product user guide.

 

 

 

5.

Make sure that the type and quality of the paper you are using meet

 

 

 

 

HP specifications. See the product user guide.

 

 

 

6.

If envelopes are creasing, try storing envelopes so that they lie flat.

 

 

 

7.

If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at

 

 

 

 

the product control panel. On the PRINT QUALITY submenu, select FUSER

 

 

 

 

MODES, and then select the paper type you are using. Change the setting to

 

 

 

 

LOW, which helps reduce the heat in the fusing process. You must also set

 

 

 

 

the type of paper for the tray you are using. For more information, see the

 

 

 

 

product user guide.

 

 

 

 

 

Vertical white lines

 

 

1.

Print a few more pages to see if the problem corrects itself.

 

 

 

 

 

2.

Make sure that the type and quality of the paper you are using meet

 

 

 

 

HP specifications. For more information, see the product user guide.

 

 

 

3.

The photosensitive drum might be scratched, or the developing roller might be

 

 

 

 

damaged. Replace the print cartridge.

 

 

 

4.

The laser beam window might be dirty. Clean the laser beam window on the

 

 

 

 

laser/scanner.

 

 

 

5.

The fuser inlet guide might be dirty. Clean the guide. See Clean the product

 

 

 

 

on page 254.

 

 

 

6.

The fuser film might be scratched or dirty. Replace the fuser. See Fuser

 

 

 

 

on page 100.

 

 

 

7.

The laser/scanner might be damaged. Replace the laser/scanner. See Laser/

 

 

 

 

scanner on page 107.

 

 

 

 

 

252 Chapter 3 Solve problems

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